
Customer Care Manager
8 hours ago
Deputy/Assistant Manager - Customer Care
Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.To attend and resolve the critical customer complaints and measure of customer satisfaction level.To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.Ensure meeting spare targets of all channel partners and company promoted oil targets.Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanics Preferred IndustriesAgriculture ImplemenAutomobile Education Qualification Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture General Experience 1-4 Years of relevant experience as CCM Critical Experience Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.Working Farm Knowledge of Tractors, Farming and Implements.Handling business volume of Spares and Oil of minimum 2 crore revenues System Generated Core Skills Change ManagementChannel StrategyConsumer FocusCustomer Relationship Management (CRM)Product Knowledge & ApplicationService Management System Generated Secondary Skills Experience LevelMid Level-
Customer Care Manager
4 hours ago
Lucknow, Uttar Pradesh, India Mahindra And Mahindra Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Care Manager Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors...
-
Customer Care Executive
4 weeks ago
Lucknow, Uttar Pradesh, India Swadeshi Ayurved Full timeJob Title: Customer Care ExecutiveLocation: New DelhiJob Type: Full-TimeExperience: Minimum 1 year (Customer Service / E-commerce preferred)Industry: E-commerce / Ayurveda / Consumer ProductsJob SummaryWe are seeking a proactive and customer-focused Customer Care Executive to join our team. The ideal candidate will handle customer care calls, resolve...
-
Customer Care Executive
7 days ago
Lucknow, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 17,000 - ₹ 24,000 per yearHello job seekersGreetings from Shining Stars ITPLMega Job Opportunity: Customer Care Executive ( Domestic & International)Location: LucknowJoin our dynamic team as a Customer Care Executive in our Voice Process division. Whether you're a fresher or have prior experience, if you have excellent English communication skills, we want to hear from youPosition...
-
Customer Care Executive
2 days ago
Lucknow, Uttar Pradesh, India Asia Global Talent Solution Full time ₹ 12,000 - ₹ 25,000 per yearJob Title: Customer Care Executive – BPO (Day Shift) Location: Lucknow Salary: 12,000 – 25,000 + Attractive Incentives Shift: Day Shift Experience: Freshers Welcome
-
Customer Care Executive
8 hours ago
Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time ₹ 1,05,000 - ₹ 3,15,000 per yearAn upcoming company is looking for customer care executive for their outbound calling process.Qualification GraduateGood communication skills in English and Hindi.Computer and Ms office knowledgeFemale candidates preferredLocation Gomtinagar Lucknow.Job Types: Full-time, Permanent, FresherPay: ₹12, ₹18,000.00 per monthApplication Question(s):Can you work...
-
Customer Care Manager
2 weeks ago
Lucknow, Uttar Pradesh, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per yearResponsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service...
-
Customer Care Manager
4 hours ago
Lucknow, Uttar Pradesh, India Mahindra & Mahindra Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsibilities & Key DeliverablesAnalyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service...
-
Customer Care Executive
5 days ago
Lucknow, Uttar Pradesh, India Agrawal Corporate Full time ₹ 1,32,000 - ₹ 1,80,000 per yearJob Title: Telecaller ExecutiveJob Description:We are seeking a motivated Customer Care Executive to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound queries, and ensuring a smooth customer experience. This role requires strong communication skills, confidence, and the ability to achieve sales and service...
-
Customer Support Executive WFH
2 days ago
Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRoles & Responsibilities: As a Blinkit Customer Care Executive, you'll handle delivery partner queries and resolve issues via phone.Eligibility Criteria:-Excellent Communication SkillsGraduate & UndergraduatePermanent Work from Home (WFH)Fresher & ExperiencedA laptop with a minimum of 8 GB RAM & Windows 10 is mandatory.On-the-Job Training6 days working and 1...
-
Customer Care Executive
7 days ago
Lucknow, Uttar Pradesh, India Saiinfoline Consultancy Pvt. Full time ₹ 2,00,000 - ₹ 6,00,000 per yearKey Responsibilities:Calling International Customers and managing them.Building trust with the customers .Good communication with the customers.Handling the customer in the positive manners.