Customer Relations Manager

2 weeks ago

Lucknow, India WorthSpace Full time

Location: Lucknow

Company: WorthSpace – Premium Interiors & Construction

About WorthSpace

WorthSpace is a premium interior and construction company dedicated to delivering high-quality residential and commercial projects. With a customer-first approach, we ensure every project reflects innovation, functionality, and trust.

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Position: Customer Relationship Manager (CRM)

Role Overview:

We are looking for a dynamic and customer-focused Customer Relationship Manager to manage and enhance client relationships, ensure smooth project communication, and deliver a delightful customer experience throughout the project lifecycle. The ideal candidate should be proactive, organized, and passionate about client servicing in the interior and construction industry.

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Key Responsibilities:


• Serve as the primary point of contact for clients from project onboarding to handover.


• Build and maintain long-term relationships with customers, ensuring satisfaction and trust.


• Coordinate between clients, design teams, site teams, and vendors for seamless project execution.


• Understand client requirements, provide regular updates, and address concerns proactively.


• Ensure timely communication on project progress, milestones, and deliverables.


• Collect client feedback and share insights with the management for process improvement.


• Maintain accurate records of customer interactions, contracts, and project updates in CRM software tools used).


• Support sales and marketing teams with client engagement activities.


• Handle escalations with professionalism and ensure quick resolution.

⸻

Key Requirements:


• Graduate in Business Administration, Marketing, Interior Design, or related field.


• 2–4 years of experience in Customer Relationship Management (preferably in interior design, real estate, or construction sector).


• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Proficiency in MS Office, CRM tools (Odoo, Salesforce, etc.), and project management platforms.


• Customer-first mindset with problem-solving skills.

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