Customer Success Executive
2 weeks ago
**Job Summary**
We are looking for front line customer service oriented technical Customer/User Success Executive who can maximize customer value by providing technical support & solve user's technical problems.
**Responsibilities and Duties**
- Identify and build a repository of bugs/issues
- Conduct telephonic surveys/engage users/customers
- Manage SQL data inserts/updates
- Generate MIS reports periodically
**Required Experience, Skills and Qualifications**
- Experienced or Freshers with an understanding of Help desk support
- Excellent spoken as well as written communication
- Proficiency in English & Hindi languages
- Working knowledge of MS SQL databases/ Remote control tools
- Strong client-facing and communication skills
- Customer service oriented attitude
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹144,000.00 - ₹240,000.00 per year
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Support: 1 year (preferred)
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