Operations and Support Executive
4 days ago
**Company**: House of EdTech
**Location**: Kolkata (Work From Office)
**Salary**: Up to ₹3.6 LPA Fixed + Up to ₹1.8 LPA Variable
**Experience**: 0-2 Years
**Start Date**: To Be Decided
**Roles & Responsibilities**
**1. Webinar & Tech Support**
- Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
- Provide real-time technical support for audio, video, or connectivity issues
- Maintain accurate attendance and feedback records
- Audit webinar quality and suggest improvements
**2. Technical Support**
- Troubleshoot software, platform, and connectivity issues
- Maintain a knowledge base for recurring problems
**3. Operations Support**
- Support onboarding and gather feedback for service enhancement
**4. Data Maintenance**
- Update and manage participant databases, attendance, and feedback logs
- Ensure data accuracy and generate reports
- Collaborate with teams to resolve discrepancies
**5. Process Improvement**
- Stay updated on educational technology trends
- Suggest and implement workflow improvements
- Participate in training and upskilling initiatives
**Required Skills**:
- Strong written and verbal communication in English
- Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
- Problem-solving skills, especially in technical troubleshooting
**Preferred (Not Mandatory)**
- Basic knowledge of SQL, APIs, or AI concepts
- Prior experience in operations or data management
**Education**
- Bachelor’s degree in Business, Computer Applications, or Technology
**Other**
- Must have a personal laptop
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Are you open to a work-from-office role based in Salt Lake, Kolkata?
- Do you have any basic knowledge of SQL, APIs, or AI tools? (Not mandatory, just a plus)
- Are you open to working flexible hours if required during webinars or special events?
- Have you ever created or worked on reports using Excel, Docs, or Sheets?
- Will you be able to bring your own laptop to the office for work?
Work Location: In person
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