Executive - Operations

5 days ago

Salt Lake Kolkata West Bengal, India Drivado Transfers Pvt Ltd Full time

**Job Title: Operations Executive**

**Location: Kolkata**

**Key Responsibilities**:
1. **Operational Support**:

- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

**2. Customer Interaction**:

- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies. Maintain detailed logs of customer interactions, feedback, and action taken.

3. **Data Management & Reporting**:

- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyse operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

**Required Skills**:

- Comfortable with handling data and making calculations.
- Proficiency in MS Excel.
- Ability to work in double shifts.
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

**Experience**: 0-2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

**Shifts**:

- Day Shift: 11am - 9pm
- Night Shift: 9pm - 7am

**6 Days Working (Rotational Week-Off)**

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

- If selected, within how many days you can join us?
- What is your current CTC?

**Experience**:

- travel industry: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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