Executive - Operations
4 days ago
**Job Title: Operations Executive**
**Location: Kolkata**
**Key Responsibilities**:
1. **Operational Support**:
- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.
**2. Customer Interaction**:
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies. Maintain detailed logs of customer interactions, feedback, and action taken.
3. **Data Management & Reporting**:
- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyse operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
**Required Skills**:
- Comfortable with handling data and making calculations.
- Proficiency in MS Excel.
- Ability to work in double shifts.
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.
**Experience**: 0-2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.
**Shifts**:
- Day Shift: 11am - 9pm
- Night Shift: 9pm - 7am
**6 Days Working (Rotational Week-Off)**
Pay: ₹18,000.00 - ₹25,000.00 per month
Application Question(s):
- If selected, within how many days you can join us?
- What is your current CTC?
**Experience**:
- travel industry: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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