Operations Executive

5 days ago


Salt Lake Kolkata West Bengal, India House Of Edtech Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Roles & Responsibilities

  1. Webinar & Tech Support

  2. Coordinate and manage live webinars, ensuring smooth execution and presenter readiness.

  3. Provide real-time technical support for audio, video, or connectivity issues.
  4. Maintain accurate attendance and feedback records.
  5. Audit webinar quality and suggest improvements.

  6. Technical Support

  7. Troubleshoot software, platform, and connectivity issues.

  8. Maintain a knowledge base for recurring problems.

  9. Operations Support

  10. Respond to participant queries via email and chat.

  11. Support onboarding and gather feedback for service enhancement.

  12. Data Maintenance

  13. Update and manage participant databases, attendance, and feedback logs.

  14. Ensure data accuracy and generate reports.
  15. Collaborate with teams to resolve discrepancies.

  16. Process Improvement

  17. Stay updated on educational technology trends.

  18. Suggest and implement workflow improvements.
  19. Participate in training and upskilling initiatives.

Candidate Requirements

Required Skills

  • Strong written and verbal communication in English.
  • Proficiency in MS Excel/Google Sheets and MS Word/Google Docs.
  • Problem-solving skills, especially in technical troubleshooting.
  • Preferred (Not Mandatory).
  • Basic knowledge of SQL, APIs, or AI concepts.
  • Prior experience in operations or data management.

Education

Bachelor's degree in Business, Computer Applications, or Technology.

Other

Must have a personal laptop.

Job Type: Full-time

Pay: ₹9, ₹20,000.00 per month

Application Question(s):

  • Do you have experience in Advanced Excel?
  • Do you have a laptop?
  • We have 6 days work week; will you be comfortable with it?

Work Location: In person


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