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Customer Service Associate

2 weeks ago

Yelahanka New Town Bengaluru Karnataka, India Wzatco Projectors Full time

**Job description**:
**Key Responsibilities**:

- Handle **inbound and outbound customer calls** in a courteous and professional manner.
- Assist customers by providing accurate information, resolving concerns, and offering technical guidance where applicable.
- Log technical issues and service requests by **managing support tickets**.
- Monitor and update ticket status, ensuring timely resolution and appropriate follow-up.
- Escalate unresolved or complex issues to the relevant internal teams with clear documentation.
- Maintain detailed and organized records of customer interactions and resolutions.
- Minimum **1 year of experience** in customer service, call center operations, or technical support.
- Hands-on experience in managing **both inbound and outbound calls**.
- Strong verbal communication skills in **English and Hindi**.
- Good understanding of basic technical troubleshooting and issue resolution.
- Strong interpersonal skills with a professional, empathetic, and solution-oriented mindset.

**Why Join Us?**
Be a part of a supportive, growth-driven environment where your contributions directly impact customer success. If you're passionate about delivering exceptional customer service, we want to hear from you

Share your resume with us : +91 93808 39640

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund