Customer Service Associate

2 hours ago

Bengaluru Karnataka, India Bolt.Earth Full time

**Job Title: Customer Service Associate**

**About Bolt.Earth**

Bolt.Earth is India’s largest EV tech company, enabling enterprises across the automotive and shared mobility sectors to accelerate their smart vehicle journeys. Founded in 2017, we specialize in AI-integrated IoT solutions that make two
- and three-wheeler electric vehicles safer, smarter, and more connected. Backed by leading investors like Union Square Ventures and Prime Venture Partners, we are committed to driving innovation in the EV ecosystem.

**Role Overview**

As a Customer Service Associate, you will be the first point of contact for our customers, providing exceptional service and support across multiple communication channels. You will play a critical role in ensuring customer satisfaction by resolving queries efficiently, troubleshooting issues, and enhancing the overall customer experience.

**Key Responsibilities**
- Maintain a deep understanding of Bolt.Earth’s products, services, and customer service policies.
- Accurately document customer interactions and escalate complex issues to the appropriate teams when necessary.
- Clearly and concisely explain product features and solutions to customers, ensuring their understanding and satisfaction.
- Proactively identify customer needs and recommend relevant products or services to enhance their experience.
- Assist customers with troubleshooting technical issues related to Bolt.Earth’s charging solutions and IoT-enabled devices.
- Handle escalations effectively by addressing concerns with a problem-solving mindset and ensuring a positive resolution.
- Collaborate with internal teams (technical support, operations, and product teams) to resolve customer concerns efficiently.
- Participate in training and continuous learning programs to stay updated on industry best practices and new product developments.
- Maintain a high level of professionalism and empathy, ensuring a customer-first approach in all interactions.

**Qualifications & Skills**
- 0 to 3 years of experience in customer service or support, preferably in the technology, mobility, or EV industry.
- Bachelor’s degree in Business, Commerce, or any relevant field.
- Hands-on experience in after-sales service and issue resolution.
- Proficiency in managing escalations and de-escalating difficult customer situations.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Prior experience with CRM tools such as Freshdesk, Zoho, or similar platforms.
- Fluency in English and Hindi is mandatory. Proficiency in Telugu or Tamil is a plus.
- Ability to work in a fast-paced environment and adapt to evolving customer needs.
- Problem-solving skills with a proactive approach to identifying and resolving customer issues.

**Why Join Bolt.Earth?**
- Opportunity to work in a rapidly growing EV tech company at the forefront of innovation.
- Exposure to cutting-edge technology and AI-driven customer support systems.
- A dynamic work environment with ample learning and career growth opportunities.
- Collaborative and inclusive work culture with a focus on professional development.

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