Csa (Customer Service Associate)

4 days ago

Bengaluru Karnataka, India DDAS HUB Full time

Customer Service Associate at Jify

Skills Required: Customer Relations,Customer Relationship Management (CRM),Customer Service,Inbound Calls,Microsoft Excel,Microsoft Office,Online Chat,Oral / Verbal Communication,Outbound Calls

Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)

Location:

- Bangalore (WFO)

Budget
- upto 3.5 LPA

Experience
- 6 months-2 Years

Relevant experience
- 6 months is needed

Interview process
- 2 rounds Virtual & final round in person /onsite)

Notice period
- Immediate joiners

Role - Customer Service Associate:

- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT - Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Successful Applicants:

- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
- Taking full Ownership & Accountability of issue resolution for driving Customer.
- A ‘Go Getter’ who would very carefully - Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.
- Usage of tools like Excel and CRM
- Enthusiastic, willing to learn, multitask.
- Any HSC, Graduate & Post Graduate (Fresher or more 1-2 years of relevant work experience)
- Should have preferably worked in reputed Domestic/International BPO catering

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Six months to two: 1 year (required)

**Language**:

- Excellent English (required)

Work Location: In person

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