Patient Calling

Job description

**Company Description**

Red Road Healthcare Business Solutions is a team of home healthcare experts and professionals providing clinical back-office support services. We act as an extended team that shares your responsibilities, commitment, and goals to help you grow your bottom line and business.

**Job description**
- We are seeking a dedicated and empathetic AR Patient Calling Medical Billing Specialist to join our healthcare billing team
- As an AR Patient Calling Specialist, you will be crucial in maintaining positive patient relationships and resolving outstanding accounts receivable (AR) balances
- Your primary responsibility will be to communicate professionally and compassionately with patients to address billing inquiries, clarify billing statements, and facilitate payment arrangements
- Your expertise in medical billing processes, insurance claims, and patient communication will be essential in ensuring timely and accurate resolution of outstanding balances while upholding our commitment to providing excellent patient care

**Responsibilities**:

- Contact patients via phone calls to address billing inquiries, clarify billing statements, and provide explanations of charges and insurance payments.
- Respond to patient questions, concerns, and disputes related to billing and insurance claims with a high level of empathy and professionalism.
- Review and analyze unpaid and partially paid accounts to identify overdue balances.
- Initiate follow-up calls to patients regarding overdue balances, outstanding invoices, and payment reminders.
- Work collaboratively with patients to establish payment arrangements and assist in setting up payment plans.
- Collaborate with the billing team to verify insurance coverage and confirm the accuracy of insurance claims submitted.
- Assist patients with understanding insurance benefits, coverage details, and claims processing procedures.
- Maintain accurate and up-to-date records of patient communications, payment arrangements, and any account updates.
- Ensure compliance with data protection and confidentiality regulations in handling patient information.
- Investigate and resolve billing disputes and discrepancies in a timely and effective manner.
- Escalate complex billing issues to the appropriate internal departments for further resolution.
- Review billing processes and patient interactions to identify opportunities for improvement and ensure adherence to best practices.
- Collaborate with the billing team to implement improvements in AR patient calling procedures.

Skills/Experience
- High school diploma or equivalent. An Associate s or Bachelor s degree in Healthcare Administration or a related field is a plus.
- Proven experience in medical billing, accounts receivable management, or a similar role with a strong focus on patient communication.
- Excellent verbal communication skills and the ability to convey complex billing information in a clear and empathetic manner.
- Strong problem-solving skills to address patient inquiries and billing discrepancies effectively.
- Knowledge of medical billing processes, insurance claims, and insurance verification procedures.
- Familiarity with healthcare billing software and electronic health record (EHR) systems.
- Ability to handle sensitive and confidential information with discretion and professionalism.

**Qualifications**
- Attention to detail and strong analytical skills
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- +2 or any Bachelor's degree with **minimum 2years of Experience in International BPO (Voice)**:

- Knowledge of revenue cycle management processes would be Plus
- 5 days of working (Mon-fri),
- immediate joiners preferred.

Pay: ₹30,000.00 - ₹42,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- UK shift
- Weekend availability

Application Question(s):

- Willing for Own transport (no cabs provided from company )

**Experience**:

- 5years: 1 year (preferred)

**Location**:

- Bommanahalli, Bengaluru, Karnataka (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

Expected Start Date: 03/07/2025