Rcm Executive

6 days ago

Bengaluru Karnataka, India Red Road Healthcare Business Solutions Private Limited Full time

**Job description**

We are hiring for a dedicated and empathetic AR Patient Calling Medical Billing Specialist to join our healthcare billing team.

Location - Bommahalli (Bangalore)

**Timing - 6:00 PM to 3:00 AM.**

**Salary - 5LPA - 6LPA**

**Working days - 5**
- Your primary responsibility will be communicating professionally and compassionately with patients to address billing inquiries, clarify billing statements, and facilitate payment arrangements.

**Responsibilities**:

- Contact patients via phone to address billing inquiries, clarify billing statements, and provide explanations of charges and insurance payments.
- Respond to patient questions, concerns, and disputes related to billing and insurance claims with high empathy and professionalism.
- Review and analyze unpaid and partially paid accounts to identify overdue balances.
- Work collaboratively with patients to establish payment arrangements and assist in setting up payment plans.
- Collaborate with the billing team to verify insurance coverage and confirm the accuracy of insurance claims submitted.
- Assist patients with understanding insurance benefits, coverage details, and claims processing procedures.
- Ensure compliance with data protection and confidentiality regulations in handling patient information.
- Investigate and resolve billing disputes and discrepancies in a timely and effective manner.
- Escalate complex billing issues to the appropriate internal departments for further resolution.
- Review billing processes and patient interactions to identify opportunities for improvement and ensure adherence to best practices.
- Collaborate with the billing team to implement improvements in AR patient calling procedures.

Skills/Experience
- High school diploma or equivalent.
- An Associate's or Bachelor's degree in Healthcare Administration or a related field is a plus.
- Proven experience in International Voice calling.

**Job Types**: Full-time, Permanent

**Pay: ₹35,000.00 - ₹50,000.00 per month**

**Speak with the employer* +91 9326210236**
- Medical billing accounts receivable management, or a similar role with a strong focus on patient communication will be an added advantage.
- Excellent verbal communication skills and the ability to convey complex billing information clearly and empathetically.
- Strong problem-solving skills to address patient inquiries and billing discrepancies effectively.

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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