SAP Successfactors Rcm Rmk

4 days ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Description:
2-4 years of relevant experience in L2, L3 technical support and certification on SAP SuccessFactors RCM, RMK.

**Responsibilities**:

- Interact with client, end user, SME and other stakeholders on day-to-day basis.
- Handle daily stand ups, weekly status meeting.
- Works on planning and execution of change, problem, incidents, production processes, controls and service requests.
- Provides end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.
- Communicate clearly with cross teams in the project (E.g. Functional/Development/Testing).
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Extensively research and document customer technical issues.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Required Skills and Experience:

- Certification and work experience in SAP SuccessFactors RCM and RMK modules Certification is mandatory
- Good team player and a quick learner.
- Excellent written and verbal communication skills

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