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Customer Service Associate

3 weeks ago

Salt Lake Kolkata West Bengal, India Giftlaya Full time

Giftlaya is one of India’s fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience.

Key Responsibilities
- Guide customers in booking decoration, cakes, and gift services.
- Maintain product knowledge to explain packages, pricing, and add-ons clearly.
- Coordinate with operations and vendor teams to ensure smooth service delivery.
- Record customer requests, complaints, and feedback properly.
- Provide quick and polite resolutions to maintain high satisfaction levels.
- Follow up with customers after service to ensure quality and build long-term trust.

Skills & Requirements
- Graduate (any stream) with good communication skills in **English and Hindi**.
- Ability to handle customer conversations with patience and a positive attitude.
- Prior experience in customer service, e-commerce, or call handling will be preferred.
- Ability to multitask and work in a fast-paced environment.

What We Offer
- Competitive salary and performance incentives.
- Opportunity to work with a fast-growing brand in the gifting and decoration industry.
- Friendly work culture with growth opportunities.
- Exposure to operations, sales, and customer experience.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

**Experience**:

- Customer support: 2 years (required)
- Sales: 1 year (required)
- Call center: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 7278586820