
Customer Service Associate
2 weeks ago
Giftlaya is one of India’s fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience.
Key Responsibilities
- Guide customers in booking decoration, cakes, and gift services.
- Maintain product knowledge to explain packages, pricing, and add-ons clearly.
- Coordinate with operations and vendor teams to ensure smooth service delivery.
- Record customer requests, complaints, and feedback properly.
- Provide quick and polite resolutions to maintain high satisfaction levels.
- Follow up with customers after service to ensure quality and build long-term trust.
Skills & Requirements
- Graduate (any stream) with good communication skills in **English and Hindi**.
- Ability to handle customer conversations with patience and a positive attitude.
- Prior experience in customer service, e-commerce, or call handling will be preferred.
- Ability to multitask and work in a fast-paced environment.
What We Offer
- Competitive salary and performance incentives.
- Opportunity to work with a fast-growing brand in the gifting and decoration industry.
- Friendly work culture with growth opportunities.
- Exposure to operations, sales, and customer experience.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
**Experience**:
- Customer support: 2 years (required)
- Sales: 1 year (required)
- Call center: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
**Speak with the employer**
+91 7278586820
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