Customer Service Associate

3 days ago

Salt Lake Kolkata West Bengal, India 7eventzz.com Full time

**Key Responsibilities**:

- **Issue Resolution**: Resolve customer issues efficiently, ensuring customer satisfaction and retention.
- **Product Knowledge**: Maintain a deep understanding of our services, including balloon decoration, canopy decoration, and event planning, to provide accurate information to customers.
- **Order Management**: Assist customers with booking, modifying, and canceling orders, ensuring smooth transaction processing.
- **Feedback Handling**: Collect and relay customer feedback to relevant departments for continuous improvement.
- **Documentation**: Maintain detailed records of customer interactions and transactions.
- **Team Collaboration**: Work closely with other departments to ensure seamless service delivery and resolve complex issues.

**Qualifications**:

- **Education**: Bachelor's degree in any discipline.
- **Experience**: Minimum 1-2 years of experience in a customer service role, preferably in the events or e-commerce industry.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-pressure situations and maintain a calm demeanor.
- Proficiency in using customer support software and CRM systems.
- **Attributes**:

- Customer-centric mindset with a passion for providing exceptional service.
- Ability to work in a fast-paced environment and adapt to changes quickly.
- Strong organizational skills and ability to multitask.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to be part of a growing company that values innovation and creativity.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹26,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Associate

    1 day ago

    Salt Lake, Kolkata, West Bengal, India Hashtag Biz Solutions Full time

    **Join Our Team as a Customer Service Associate!** Are you a communication ace with a passion for delivering top-tier service? Join our dynamic team as a Customer Service Associate. We're looking for enthusiastic individuals who thrive in a fast-paced environment and are ready to dazzle our clients with exceptional service. **Key Responsibilities**: -...

  • Customer Service Associate

    1 day ago

    Salt Lake, Kolkata, West Bengal, India Giftlaya Full time

    Giftlaya is one of India’s fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience. Key Responsibilities - Guide customers in booking decoration, cakes, and...

  • Customer Service Associate

    5 days ago

    Kolkata, West Bengal, India RFS Business Solutions Private Limited Full time

    **Position: Customer Support Associate** **Location**: Work From Office - Kolkata **Shift Timing**: 10:30 PM - 7:30 AM (Night Shift) We are hiring **Customer Support Associates** with strong communication skills and a professional level of English proficiency. If you're committed to delivering excellent customer service and can join immediately, we want to...

  • Customer Support Associate

    6 days ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Position: Customer Service Associate (CSA) We’re Hiring! Are you fluent in **Nepali** and passionate about customer service? We have the perfect opportunity for you! - Location: Kolkata (Work from Office) - Shift: Night Shift - **Language Requirement: Proficiency in Nepali (spoken & written) is a must**: - Fixed Weekend Off: Saturday & Sunday - Salary:...

  • Customer Support Associate

    5 days ago

    Salt Lake, Kolkata, West Bengal, India Giftlaya Full time

    We are looking for a dedicated and friendly **Customer Support Associate** to join our team. You’ll be the first point of contact for our customers — helping them with bookings, resolving queries, managing after-sales support, and ensuring a smooth and delightful customer experience. **Key Responsibilities**: - Assist customers with product selection,...

  • Csa - Customer Service Associate

    6 days ago

    Salt Lake, Kolkata, West Bengal, India Banshi Professional & Management Services Private Limited Full time

    Maintains customer relationship by responding to inquiries; documenting actions. - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;...

  • Customer Support Associate

    1 day ago

    Salt Lake, Kolkata, West Bengal, India Giftlaya Full time

    We are looking for a dedicated and friendly **Customer Support Associate** to join our team. You’ll be the first point of contact for our customers — helping them with bookings, resolving queries, managing after-sales support, and ensuring a smooth and delightful customer experience. **Key Responsibilities**: - Assist customers with product selection,...

  • Customer Service Associate

    2 days ago

    Kolkata, West Bengal, India CMI Learning & Development Pvt. Ltd. Full time

    Mega Corporate in Retail Industry Position - Customer Service Associates Location - Salt Lake Sector 3, Khidderpore Min HS Qualification Applicable Shift Timing - 10 am to 6pm ( Monday to Saturday) Freshers and Experienced both can apply. Required skill - Good in communication, Knowledge about Marketing, Team Handling, Smart & Energetic. Contact...

  • Customer Service Associate

    6 days ago

    Salt Lake, Kolkata, West Bengal, India Ivan Infotech Pvt Ltd Full time

    Ivan Infotech is a global IT service provider based in Kolkata. Our dedicated team works on complex projects with aggressive deadlines, and we take pride in delivering satisfactory on-time milestones and IT solutions to both domestic and overseas clients. Since our establishment in 2016, we have expanded our expertise and client base, always striving for...

  • Customer Service Associate

    6 days ago

    Kolkata, West Bengal, India Subhadrajobs consultancy Full time

    Hi, We are hiring for the Customer Service Associate. for the BPO, We are giving a free Jobs. WORK FROM OFFICE. Qualification: Only Graduate Experience: Fresher/Experience Skill: Good Communication Skill both verbal n written in English and Hindi Shift: 24*7Salary: 14750 CTC/ 18000 Timings: 6 working days with 1 rotational week off. Total staffing...