Customer Service Associate

3 hours ago

Salt Lake Kolkata West Bengal, India 7eventzz.com Full time

**Key Responsibilities**:

- **Issue Resolution**: Resolve customer issues efficiently, ensuring customer satisfaction and retention.
- **Product Knowledge**: Maintain a deep understanding of our services, including balloon decoration, canopy decoration, and event planning, to provide accurate information to customers.
- **Order Management**: Assist customers with booking, modifying, and canceling orders, ensuring smooth transaction processing.
- **Feedback Handling**: Collect and relay customer feedback to relevant departments for continuous improvement.
- **Documentation**: Maintain detailed records of customer interactions and transactions.
- **Team Collaboration**: Work closely with other departments to ensure seamless service delivery and resolve complex issues.

**Qualifications**:

- **Education**: Bachelor's degree in any discipline.
- **Experience**: Minimum 1-2 years of experience in a customer service role, preferably in the events or e-commerce industry.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-pressure situations and maintain a calm demeanor.
- Proficiency in using customer support software and CRM systems.
- **Attributes**:

- Customer-centric mindset with a passion for providing exceptional service.
- Ability to work in a fast-paced environment and adapt to changes quickly.
- Strong organizational skills and ability to multitask.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to be part of a growing company that values innovation and creativity.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹26,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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