Customer Service Associate

6 days ago

Salt Lake Kolkata West Bengal, India Giftlaya Full time ₹ 1,80,000 - ₹ 2,70,000 per year

Giftlaya is one of India's fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience.

Key Responsibilities

  • Handle customer queries through calls, WhatsApp, chat, and email.
  • Guide customers in booking decoration, cakes, and gift services.
  • Maintain product knowledge to explain packages, pricing, and add-ons clearly.
  • Coordinate with operations and vendor teams to ensure smooth service delivery.
  • Record customer requests, complaints, and feedback properly.
  • Provide quick and polite resolutions to maintain high satisfaction levels.
  • Follow up with customers after service to ensure quality and build long-term trust.

Skills & Requirements

  • Graduate (any stream) with good communication skills in English and Hindi.
  • Ability to handle customer conversations with patience and a positive attitude.
  • Basic computer knowledge (MS Office, WhatsApp Web, Email handling).
  • Prior experience in customer service, e-commerce, or call handling will be preferred.
  • Ability to multitask and work in a fast-paced environment.

What We Offer

  • Competitive salary and performance incentives.
  • Opportunity to work with a fast-growing brand in the gifting and decoration industry.
  • Friendly work culture with growth opportunities.
  • Exposure to operations, sales, and customer experience.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Experience:

  • Customer support: 2 years (Required)
  • Sales: 1 year (Required)
  • Call center: 1 year (Preferred)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

Speak with the employer

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