Customer Service Assistant

2 days ago


Salt Lake Kolkata West Bengal, India Illicium Motors Private Limited Full time ₹ 87,000 - ₹ 14,40,000 per year

We are a leading battery manufacturing company, committed to delivering high-quality products and excellent customer service. We are looking for a Customer Service Associate to join our Kolkata office and be the first point of contact for our customers.

Key Responsibilities:

  • Receive and manage all inquiry calls efficiently.
  • Keep proper follow-ups using CRM software.
  • Coordinate with the service and marketing teams.
  • Handle inbound inquiries, provide product/service information, and resolve customer queries.
  • Schedule follow-ups and maintain regular communication with leads.
  • Maintain call logs, CRM entries, and daily reporting to the manager.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to handle calls professionally and build good customer relationships.
  • Comfortable using CRM tools for follow-ups and reporting.
  • Self-motivated, target-driven, and proactive in approach.

Prior experience in customer service/tele-calling will be an added advantage.

Perks & Benefits:

  • Fixed salary with incentives for performance.
  • Opportunity to work with a growing and dynamic company.
  • Learning and career growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹120, ₹144,000.00 per year

Work Location: In person



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