Customer Service Representative

10 hours ago

Salt Lake Kolkata West Bengal, India Pehchaan Full time

**Job Title**: Customer Support Agent - Premium Chat Process
**Job Type-** Work from Office

**Location-**Kolkata
**Employment Type**: Full-Time
**Shift**: Rotational (24x7)
**Salary**: ₹18,000 to ₹35,000 per month

**Eligibility Criteria**:

- Graduate in any discipline from a recognized institution
- Minimum 1 year of experience in a **premium chat support process**:

- Proficient in **written and spoken English**:

- Must successfully clear the **Versant Level 6 Assessment** (Language and Communication Test)
- Strong typing skills (minimum 25 WPM with high accuracy)
- Familiarity with **CRM tools** and **chat support platforms**:

- Ability to work effectively under pressure in a **fast-paced, customer-centric environment**

**Key Responsibilities**:

- Provide prompt and efficient **real-time chat support** to customers, assisting with:

- Order status and tracking
- Delivery issues
- Cancellations and refunds
- General inquiries and account-related concerns
- Collaborate with **delivery partners**, **restaurants**, and **store teams** to ensure timely resolution of issues
- Demonstrate **empathy**, **professionalism**, and a **solution-oriented approach** in every interaction
- Maintain high levels of **customer satisfaction** and build trust through effective communication
- Adhere to internal **quality standards**, **response time metrics**, and **performance KPIs**:

- Keep detailed and accurate records of customer interactions in the CRM system
- Stay updated with product knowledge, company policies, and service updates

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Shift allowance

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 20/05/2025

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