Customer Service Assistant

18 hours ago

Salt Lake Kolkata West Bengal, India Banshi Professional & Management Services Private Limited Full time

**Job Summary**:
We are seeking a friendly, detail-oriented **Customer Service Assistant** to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience across all communication channels.

**Key Responsibilities**:

- Schedule client appointments, manage calendars for consultants, and confirm meeting details.
- Provide general information about our services and guide clients through initial intake procedures.
- Maintain accurate and confidential client records in compliance with legal and data protection standards.
- Liaise with internal legal teams to ensure timely follow-up and client updates.
- Handle client complaints or concerns with discretion and escalate issues appropriately.
- Assist with document preparation, copying, filing, and client correspondence when needed.
- Track and manage client feedback to support service improvements.

**Required Skills & Qualifications**:

- Minimum Qualification: 12th Pass (preferred)
- Previous experience in customer service, legal admin, or a professional services environment preferred.
- Excellent communication skills
- Ability to handle sensitive and confidential information with integrity.
- Strong organizational and multitasking skills.
- Proficiency in Microsoft Office Suite
- Calm, courteous, and professional demeanour in all interactions
- Proficient in English, Bengali and Hindi

**Location**: First Floor, SDF Building, 211, Banshi, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

**To Apply**:
Please send your CV and a cover letter outlining your interest in the role at 6290373420

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6290373420
Application Deadline: 08/07/2025
Expected Start Date: 09/07/2025

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