Customer Success Executive
5 days ago
**Why We Work at Dun & Bradstreet**
Location: Turbhe, Navi Mumbai
Designation: Customer Success Executive
Payroll: Partner's Payroll
**Key Responsibilties**:
- Client handling experience and excellent communication & telephonic probing skills
- Provide proactive support, guidance, and training to ensure customers maximize product/service value. Should be able to seek feedback on the products sold and guide them on usage and installation of the same
- Regular connects with customers for maximizing DRS and ERS website seal installation - monthly target driven
- Collated MIS to be sent to the team every evening capturing clients called & new companies added to the database
- Coordination with external vendor(s) for printing and dispatch of customer documents/reports
- Invoice management - ensuring timely payouts done to vendors for their services
**Key Requirements**:
- Graduate with 2-3 years of customer handling experience
- Fluent in English
- Proficient in MS Excel
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