Client Success Associate

6 days ago

Delhi, India Yo Hr Consultancy Full time

**Client Success Associate**

Location
- Delhi

Experience
- 1 to 3 years

**Must have-**

Experience in Client Success

Experience in B2B SAAS Company

**Job Responsibilities-**
- Act as a Techno-Functional Consultant and maximize adoption
- Assist & train Clients to use the system to its full extent and help them to resolve their support queries
- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Carrying out periodic health checks to avoid churn
- Keeping Clients updated on new features, and new products they might find useful
- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
- Upselling and cross-selling through review of Clients’ progress

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Day shift
- Flexible shift

**Speak with the employer**
+91 7999182779

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