Client Success Technical Associate
4 weeks ago
About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as wellJob Summary:The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.Key Responsibilities- Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems. - Knowledge related to content delivery, KDMs, and playback systems is an added advantage. - Diagnose and resolve problems with Linux servers, network connectivity. - Perform log analysis and escalate unresolved issues to higher support levels or engineering. - Guide customers in the installation, configuration of Linux servers.8 - Document issues, resolutions, and maintain an updated knowledge base/SOPs. - Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements. - Provide remote assistance to cinemas and distributors as required.Required Skills & Experience- 1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support. - Strong knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs. - Good understanding of networking basics (IP, DNS, VPN, firewalls). - Familiarity with cloud platforms (AWS/Azure) is an advantage. - Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus. - Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.). - Strong communication and customer handling skills.Soft Skills- Problem-solving and analytical mindset. - Ability to remain calm and professional under pressure. - Team player with willingness to work in rotational shifts. - Eagerness to learn new tools and technologies.
-
Client Success Associate
4 days ago
Delhi, India Yo Hr Consultancy Full time**Client Success Associate** Location - Delhi Experience - 1 to 3 years **Must have-** Experience in Client Success Experience in B2B SAAS Company **Job Responsibilities-** - Act as a Techno-Functional Consultant and maximize adoption - Assist & train Clients to use the system to its full extent and help them to resolve their support queries - Increase...
-
Associate-Client Success Partner
1 week ago
New Delhi, India ValueMomentum Full timeJob Title: Associate - Associate-Client Success PartnerThis role is for the Business Unit of ValueMomentum - WhiteCoats.Years of Experience : 1 to 3 Years.Location: Hyderabad.Responsibilities:• The professional will be expected to serve assigned accounts//clients. He/she will also develop and execute strategies or solutions specific to their priorities,...
-
Associate-Client Success Partner
1 week ago
New Delhi, India ValueMomentum Full timeJob Title: Associate - Associate-Client Success Partner This role is for the Business Unit of ValueMomentum -WhiteCoats . Years of Experience: 1 to 3 Years. Location : Hyderabad.Responsibilities: • The professional will be expected to serve assigned accounts//clients. He/she will also develop and execute strategies or solutions specific to their...
-
B2B Client Success Associate
1 week ago
New Delhi, India Amaha Full timeAbout AmahaAmaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.The organization has built a mental health ecosystem that provides treatment...
-
B2B Client Success Associate
2 weeks ago
New Delhi, India Amaha Full timeAbout AmahaAmaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder. The organization has built a mental health ecosystem that provides treatment...
-
Operations Associate
1 week ago
New Delhi, India UniCult Full timeAbout UniCult:UniCult is at the forefront of empowering top creators and info-led businesses. We specialize in building custom Learning Management System (LMS) platforms with a heavy emphasis on conversion-centric design. Our mission is to help these businesses significantly increase backend sales for their main products, which often operate at an enterprise...
-
Operations Associate
2 weeks ago
New Delhi, India UniCult Full timeAbout UniCult:UniCult is at the forefront of empowering top creators and info-led businesses. We specialize in building custom Learning Management System (LMS) platforms with a heavy emphasis on conversion-centric design. Our mission is to help these businesses significantly increase backend sales for their main products, which often operate at an enterprise...
-
Customer Success Associate
2 weeks ago
New Delhi, India Track3D Full timeJob Description: Customer Success Associate Location:Hyderabad, India (Full-time, Onsite)About Track3D At Track3D, we’re building the future of construction monitoring with ourReality Intelligence Platform . By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes,...
-
Customer Success Associate
3 weeks ago
New Delhi, India Track3D Full timeJob Description: Customer Success AssociateLocation: Hyderabad, India (Full-time, Onsite)About Track3DAt Track3D, we’re building the future of construction monitoring with our Reality Intelligence Platform. By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and...
-
Customer Success Associate
3 weeks ago
New Delhi, India Track3D Full timeJob Description: Customer Success AssociateLocation:Hyderabad, India (Full-time, Onsite)About Track3D At Track3D, we’re building the future of construction monitoring with ourReality Intelligence Platform. By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and...
