Chief Operating Officer

About Span Resorts & Spa, established in 1981 and retains the privilege of being one of the oldest single largest ultra luxury resorts in the valley of the gods at an altitude of 4750 ft. above sea level on the banks of Beas River. The guests at the resort can choose from over #50 premier rooms & luxury cottages suites and indulge in fine dining at the on - site brasseries, bar, and spa. The property space spread across 12 acres of lush green walnut, deodar and pine forests surrounded by mountains offers an ultra-rich experience for families & friends, business meetings & seminars and venue for private weddings.

About Lemon Tree Hotel, Manali - Located at an elevation of 1,463 MT. above sea level, the hotel with over #34 rooms is strategically situated for a serene experience while still being close to the heart of the main town. With spectacular valleys, breathtaking views, snow-capped mountains and lush forests of oak, deodar, and pine, it is a haven for nature lovers and adventure enthusiasts. The hotel features vibrant interiors, seamless service, and a whiff of the signature lemon fragrance.

Span Motel Private Limited are in search of dynamic and seasoned Chief Operating Officer to spearhead the economic growth of the Span Resorts & Span and Lemon Tree Hotels Manali in the India Market.

**The deliverables**

**Strategic Planning and Vision Realization (30%)**:

- Strategically plan and ensure comprehensive understanding and execution of the company's vision, mission, and values.
- Drive both hotel business to achieve both short-term, medium, and long-term business plans.
- Develop a robust business strategy encompassing market analysis, expansion plans, people development, system and technology enhancements, and financial planning for short, medium, and long-term durations (5 years, 3 years, and current year), ensuring alignment with the Board and successful execution of the plan.

**Store Quality Excellence and People Development (30%)**:

- Uphold the highest standards of quality and promptly address any operational challenges at the front end.
- Provide coaching and hold leadership accountable for maintaining service quality standards.
- Cultivate strong managers and core leadership teams.
- Improve internal communication channels to foster a cohesive work environment.

**Guest Experience and Brand Communication (20%)**:

- Develops and implements strategies where key hotel metrics are identified, communicated, and delivered.
- Ensure consistently exceptional stay & dining experiences for guests, emphasizing food quality, exceptional service, and overall ambiance.
- Collect and analyze guest feedback to continuously enhance offerings and tailor them to guest preferences.
- Effectively convey and promote the resort & hotel concept and message to guests through various channels such as guest interactions, workshops, events, and promotional materials.

**Back Office Management (20%)**:

- Serve as a vital liaison between the hotel and the board office in New Delhi.
- Oversee back-office functions including procurement, administration, and human resources.
- Streamline and optimize operational processes to improve overall efficiency and effectiveness.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
- Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development, and performance.

**REQUIREMENTS**
- Three years as COO / Director Sales / Director Acquisition at luxury category hotel/resorts experience required.
- Five years, Sr. Hotel leadership (Vice President / General Manager) experience required at Global / Indian Hotel Chain in full-service environment required.
- MBA or Hotel Management from Premier Institute preferred.
- Proven leadership skills, high results oriented professional and able to collaborate effectively with other hotel employees to ensure teamwork.
- High exposure to create a diverse and supportive work environment.
- Good office skills (office software)
- Can work independently, with a dynamic, positive attitude.
- Professional attitude and appearance

**The package**
- Competitive salary & allowances
- Private healthcare insurance

Pay: ₹3,000,000.00 - ₹4,000,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Manali, Himachal Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Master's (preferred)

**Experience**:

- total work: 10 years (required)
- Hotel management: 10 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

License/Certification:

- H