Front Office Executive

3 weeks ago

Manali HP IN The Cozy Nook Full time

Job Title Front Office Executive Department Front Office Guest Services Reports To Operations Manager Role Purpose Serve as the primary point of contact for all guests handling arrivals departures phone queries and on-property requests while maintaining seamless front-desk operations and an outstanding first impression of the hotel Key Responsibilities Area Core Duties Guest Handling Manage check-ins check-outs walk-ins and room allocations in PMS Deliver a warm professional welcome and departure experience Proactively resolve guest inquiries complaints and special requests Front-Desk Coordination Coordinate with Housekeeping Concierge F B and Engineering for timely service delivery Maintain clear internal logs and handover notes for each shift Telephone Email Etiquette Answer all calls within three rings using approved scripts Route calls messages accurately and follow up on pending requests Cashiering Basic Accounting Post charges process payments balance cash float and prepare daily revenue reports Reconcile guest folios and support night audit when required Multitasking Prioritization Juggle simultaneous tasks e g guest arrivals calls walk-ins using an organized queue system Escalate critical issues promptly to duty managers Guest Cycle Management Monitor the entire guest journey reservation arrival stay departure post-stay feedback Standards Compliance Follow brand SOPs security policies and data-privacy guidelines Uphold grooming and professional appearance standards at all times Continuous Improvement Record recurring issues suggest process tweaks and participate in front-office training programsRequired Qualifications Bachelor s or diploma in Hotel Management Hospitality preferred 1-3 years front-office or customer-service experience hotel environment ideal Familiarity with a Property Management System e g Opera Cloudbeds Basic understanding of accounting principles cashiering folio reconciliation Fluent in English additional local languages an advantage Key Skills Attributes Multitasking Time Management - proven ability to handle high guest volumes without compromising service Professional Communication - excellent telephone etiquette and written skills Problem-Solving - calm under pressure quick to diagnose and resolve issues Attention to Detail - accurate billing reservation data entry and shift reports Guest-Centric Mindset - anticipates needs and crafts memorable first impressions Performance Indicators Average check-in check-out time Guest satisfaction post-stay survey scores Call response time accuracy of message routing Cash float variance billing accuracy Compliance with brand SOPs and grooming standards This role suits a hospitality professional who thrives on multitasking and takes pride in delivering seamless welcoming experiences from the very first hello Job Types Full-time Permanent Pay 14 000 00 - 18 009 09 per month Benefits Cell phone reimbursement Food provided Work Location In person

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