Front Office Supervisor

5 days ago

Manali, India Anand Vardhan Resort Full time

### Job Description: Front Office Supervisor

**Position**: Front Office Supervisor

**Location**: Anand Vardhan Resort, Manali

**Company**: Anand Vardhan Resort

**Employment Type**: Full-Time

### About Us:
Anand Vardhan Resort, nestled in the beautiful landscape of Manali, is dedicated to providing exceptional guest experiences through top-notch service and hospitality. We are seeking a skilled Front Office Supervisor to lead our front office team and ensure that our guests receive the highest level of service.

### Key Responsibilities**:

- **Team Leadership**:Supervise and manage the front office team, ensuring a smooth and efficient operation.
**- **Guest Relations**:Greet and welcome guests, addressing their inquiries and ensuring a positive experience from check-in to check-out.
**- **Reservation Management**: Oversee the reservation process, ensuring accuracy and timely handling of guest bookings, modifications, and cancellations.
**- **Check-In/Check-Out**:Ensure that check-in and check-out procedures are conducted efficiently and that guests are attended to promptly.
**- **Complaint Resolution**: Address guest concerns and complaints with professionalism, working to resolve issues quickly and effectively.
**- **Training & Development**: Train and mentor front office staff, promoting a culture of excellence and continuous improvement.
**- **Reporting**: Maintain accurate records and prepare reports related to front office operations, occupancy rates, and guest feedback.
- **Collaboration**: Work closely with other departments, including housekeeping and management, to ensure seamless service delivery.

### Qualifications:

- **Experience**: 3-5 years of experience in front office operations, with at least 1-2 years in a supervisory role within the hospitality sector.
- **Education**: A degree in hospitality management or a related field is preferred.
- **Skills**:

- Excellent communication skills in English and Hindi (knowledge of additional languages is a plus).
- Strong leadership and interpersonal skills.
- Proficient in hotel management software and Microsoft Office Suite.
- Exceptional organizational skills and attention to detail.
- Ability to handle multiple tasks and work effectively under pressure.

### Preference:
### What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth within a reputable resort.
- A dynamic work environment in a stunning location.
- Employee discounts on accommodations and services.

Pay: ₹14,000.00 - ₹20,845.40 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)

Work Location: In person

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