Receptionist

**Job Title**: Front Office Receptionist
**Location**: The Panorama Retreat, Manali
**Reports to**: Manager

**About Us**:
The Panorama Retreat is a charming, boutique hotel offering personalized and luxurious experiences to our guests. With only 9 exclusive rooms, we pride ourselves on delivering bespoke service that exceeds expectations and creates lasting memories.

We are seeking a Front Office Receptionist who shares our passion for guest satisfaction and is committed to providing each visitor with a warm, welcoming, and individualized experience.

**Job Summary**:
The Front Office Receptionist will be the first point of contact for guests arriving at the hotel. This role is crucial in delivering personalized, high-quality service and ensuring that every guest has an unforgettable stay. The receptionist will manage check-ins/check-outs, handle guest inquiries, provide concierge services, and maintain a smooth front desk operation while upholding the intimate and inviting atmosphere of our boutique hotel.

**Key Responsibilities**:

- **Guest Service**:

- Provide a warm, personalized welcome to every guest, ensuring a memorable first impression.
- Engage with guests to understand their needs, preferences, and any special requests to enhance their stay.
- Assist guests with reservations, special requests, and any inquiries about hotel amenities and services.
- Handle guest complaints or concerns promptly and professionally, ensuring resolution with a focus on guest satisfaction.
- **Check-in/Check-out**:

- Efficiently process guest check-ins and check-outs while ensuring accuracy in billing, room assignments, and payment transactions.
- Maintain a detailed guest record, ensuring any preferences or special needs are documented for future stays.
- **Concierge & Guest Services**:

- Offer recommendations for local attractions, restaurants, and experiences, personalized to each guest’s interests.
- Assist with arranging transportation, making bookings, and organizing any special requests such as celebrations, special accommodations, or experiences.
- **Communication & Coordination**:

- Maintain clear communication with the housekeeping and maintenance teams to ensure guest rooms and hotel facilities are ready for guest use.
- Keep guests informed about the hotel’s services, activities, and any updates or changes during their stay.
- **Administrative Duties**:

- Maintain accurate records of guest information, room availability, and any other necessary front office documentation.
- Ensure all front desk operations are completed smoothly and according to hotel policies.
- **Brand Representation**:

- Represent the hotel’s brand by maintaining a polished, professional appearance and demeanor at all times.
- Uphold the values of providing exceptional, personalized service that makes every guest feel unique and valued.

**Skills & Qualifications**:

- Previous experience in a front desk or customer-facing role, preferably in the hospitality industry.
- Exceptional communication skills, with the ability to engage and build rapport with guests.
- Strong attention to detail and organizational abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment while maintaining a high level of guest satisfaction.
- A friendly, approachable, and positive attitude with a passion for delivering personalized service.
- Availability to work flexible hours.

**Why Join Us?**

At The Panorama Retreat, Manali, you’ll have the opportunity to be part of a small, close-knit team dedicated to providing an exceptional, tailored experience to each of our guests. If you are passionate about hospitality, enjoy connecting with people, and take pride in creating unforgettable moments, this is the place for you.

**To Apply**:
Please send your resume with your experience and why you’re the perfect fit for this role.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- Front desk: 2 years (required)

Work Location: In person

Expected Start Date: 25/01/2025