Reservation Assistant

Job Description: Reservation Assistant

**Position**: Reservation Assistant**

**Location**: Anand Vardhan Resort, Manali**

**Company**: Anand Vardhan Resort**

**Employment Type**: Full-Time**

### About Us:
Anand Vardhan Resort, located in the picturesque Manali, offers a blend of luxury and tranquility. We are committed to providing exceptional service and memorable experiences for our guests. We are looking for a skilled Reservation Assistant to join our team and help us maintain our high standards of guest satisfaction.

### Key Responsibilities:

- **Reservation Management**:Handle all aspects of guest reservations, including processing, modifications, and cancellations, ensuring accuracy in the reservation system.
- **Check-In/Check-Out Support**:Assist the front office team with check-in and check-out procedures, ensuring a smooth and welcoming experience for guests.
- **Coordination**:Work closely with the front office and housekeeping teams to ensure that guest requests and preferences are met.
- **Complaint Resolution**:Address any reservation-related concerns or complaints with professionalism and a focus on guest satisfaction.
- **Record Keeping**:Maintain accurate records of reservations, cancellations, and guest feedback to improve service delivery.
- **Sales Support**:Promote resort packages and upsell additional services to enhance the guest experience.

**#### Qualifications**:

- **Experience**: 2**-3 years of experience in handling reservations and front office operations in hotel or resort.
- **Education**:A degree in hospitality management or a related field is desirable.
- **Skills**:

- Strong communication skills in English and Hindi (knowledge of additional languages is a plus).
- Proficient in Hotellogix and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- **Interpersonal Skills**: A friendly and professional demeanor, with a passion for providing outstanding guest service.

### Preference:
### What We Offer:

- Competitive salary and benefits package.
- Opportunities for career growth within a reputable resort.
- A dynamic work environment in a beautiful location.
- Employee discounts on accommodations and services.

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person