Wfm -forecasting

8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and...

**Job description** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience with Workforce Management software scheduling, performance tracking, and reporting Hiring for WFM Scheduler for BPO Company. BPO exp is mandatory. 1yr experience as a WFM Scheduler is mandatory. Creating and managing employee...

Job Description Description We are seeking a Senior WFM Analyst to join our team in Mumbai. The ideal candidate will have 3-8 years of experience in workforce management in the Indian job market context. The candidate should be analytical, detail-oriented, and have strong communication skills. The Senior WFM Analyst will be responsible for managing and...

**Urgent Need** **WFM Scheduler for BPO.** **BPO exp is mandatory.** **One** **year experience as a WFM Scheduler is mandatory.** **Creating and managing employee schedules, forecasting staffing requirements, monitoring and analyzing real-time data.** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience...

Job Description Role: WFM - Analyst Job purpose: To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. Key areas of responsibility: - Forecasting and capacity modeling - Analysis of historic trends to predict future volumes - Create capacity plan and review the same on an...

Profile: WFM Manager Sector: BPO   Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as WFM Manager Education: Graduation (any stream) Salary: Up to 4 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description: ·      Experience leading Workforce Management teams...

WFM: Workforce ManagementOpen Positions (3): 2 Analysts, 1 Senior AnalystWork Mode: Hybrid - 3 weeks WFH, 1 week WFOShift Timings: Flexible for shifts (night/morning/evening/general), depending on geographyRoles: WFM Reporting Analyst / Senior AnalystWFM Reporting Analyst (Full-Time)Experience: 2-4 yearsBudget: 4.5 LPALocation: PuneMust Have:Advanced...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

**Roles and Responsibilities**: - Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met. - Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data - Understand Analyze...