Wfm Scheduler

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

Scheduler Workforce Management | Lumina DatamaticsExperience Required: 2+ years in SchedulerWork Location: Andheri East, Mumbai(Work from OfficeJob Type: Full-time | US Shift-based (24x7 Rotational)About the CompanyLumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders in the...

**Job description** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience with Workforce Management software scheduling, performance tracking, and reporting Hiring for WFM Scheduler for BPO Company. BPO exp is mandatory. 1yr experience as a WFM Scheduler is mandatory. Creating and managing employee...

Needs to Have - **Job Responsibility**: - Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs. - Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams. - Enforce schedule adherence and KPI deliveries...

8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

Job Title: WFM RTALocation: Thane, MaladDepartment: WFMWork Environment - 24*7Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules,...

Job Description Role: WFM - Analyst Job purpose: To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. Key areas of responsibility: - Forecasting and capacity modeling - Analysis of historic trends to predict future volumes - Create capacity plan and review the same on an...

Job Description Description We are seeking a Senior WFM Analyst to join our team in Mumbai. The ideal candidate will have 3-8 years of experience in workforce management in the Indian job market context. The candidate should be analytical, detail-oriented, and have strong communication skills. The Senior WFM Analyst will be responsible for managing and...

Job Description Schedule Management: - Support senior management in designing and maintaining optimal agent schedules to meet dynamic business demands. Ensure schedule accuracy and compliance with WFM (Workforce Management) processes by coordinating with offshore teams. Schedule Optimization: - Analyze schedule fit efficiency and recommend improvements for...

Assistant Manager-Workforce Management WFM -4 Years-Mumbai Are you an experienced workforce management professional looking for an exciting opportunity in Pune A leading organization is seeking a skilled and motivated Manager Deputy Manager for Work Force Management If you have a strong background in human resources and are passionate about optimizing work...