▷ Urgent Search: WFM Analyst

**Urgent Need** **WFM Scheduler for BPO.** **BPO exp is mandatory.** **One** **year experience as a WFM Scheduler is mandatory.** **Creating and managing employee schedules, forecasting staffing requirements, monitoring and analyzing real-time data.** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience...

Job Description Description We are seeking a Senior WFM Analyst to join our team in Mumbai. The ideal candidate will have 3-8 years of experience in workforce management in the Indian job market context. The candidate should be analytical, detail-oriented, and have strong communication skills. The Senior WFM Analyst will be responsible for managing and...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

Needs to Have - **Job Responsibility**: - Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs. - Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams. - Enforce schedule adherence and KPI deliveries...

DescriptionJob Description : Heads a team of WFM/MIS Supervisors and/or MIS Analysts to support Operations Essential Duties & Responsibilities: Responsible for MIS & WFM Reporting & Service Delivery to Internal & External Customers Manages a MIS team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages MIS processes,...

Company DescriptionFounded in 2016, Galleon Consultants is a global management consulting firm offering specialized services to large and multinational corporations across Australia, USA, Canada, Philippines, UK, and India. Our primary focus areas include Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market...

Role & responsibilitiesReal-Time MonitoringIdentify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuationsTrack and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedulesAssist in reassigning agents or reallocating resources to address emerging...

💼 Position: Scheduling Analyst📍 Location: Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) 🕒 Experience: 2.5+ WFM/scheduling experience preferred 🎓 Qualification: GraduateWe're hiring a Scheduling Analyst to join our Workforce Management team! In this role, you'll be responsible for creating efficient schedules, maintaining WFM system...

Position: Scheduling Analyst Location: Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) Experience: 2.5+ WFM/scheduling experience preferred Qualification: Graduate We're hiring a Scheduling Analyst to join our Workforce Management team! In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and...

Job Title: WFM RTALocation: Thane, MaladDepartment: WFMWork Environment - 24*7Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules,...