WFM- Senior Executive

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

Role and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...

Role PurposeThe purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.Do*Maximize process...

Responsible for forecasting, capacity planning, scheduling, real-time monitoring, and performance reporting to optimize resource utilization and ensure consistent service delivery. The role involves being a bridge between operations and planning teams to drive efficiency and adherence to service level agreements (SLAs) Key Responsibilities: Forecasting &...

The Applications Development Senior Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive...

The Applications Development Senior Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive...

Job Title: Senior Operations Manager – Call Centre / BPO OperationsExperience:10+ Years (with minimum 4–5 years in a leadership/operations management role)Location:PuneNotice Period: Immediate JoinerAbout The RoleWe are seeking an experiencedSenior Operations Managerwith a proven background incall centre/BPO operations management. The ideal candidate...

We are looking for candidates for Consultant / Senior Consultant Role - Recruitment, Non IT sector for our company at Pune, Viman Nagar location.Candidate should have experience in Manufacturing / Engineering / Industrial / Automotive with relevant experience of 5+ years in   End to End recruitment - Non - IT sector :Job Responsibilities:Searching,...

Job Title: Executive/Senior Executive - CRMSummary:We are seeking a highly motivated and experienced Executive/ Senior Executive - CRM to join our CRM department. The ideal candidate will have 1 to 6 years of experience in customer relationship management and collections and registration . The Executive/ Senior Executive - CRM will be responsible for...