Senior WFM Analyst

Job Description Role: WFM - Analyst Job purpose: To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. Key areas of responsibility: - Forecasting and capacity modeling - Analysis of historic trends to predict future volumes - Create capacity plan and review the same on an...

Job Title: WFM RTALocation: Thane, MaladDepartment: WFMWork Environment - 24*7Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules,...

Company DescriptionFounded in 2016, Galleon Consultants is a global management consulting firm offering specialized services to large and multinational corporations across Australia, USA, Canada, Philippines, UK, and India. Our primary focus areas include Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market...

Job Description Interested candidates can apply on the below mentioned link- https://forms.office.com/r/ZX7e0MqSik Job purpose: To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. Key areas of responsibility: - Forecasting and capacity modeling - Analysis of historic...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly...

Needs to Have - **Job Responsibility**: - Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs. - Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams. - Enforce schedule adherence and KPI deliveries...

**Key Responsibilities**: - Prepare daily, weekly, and monthly MIS reports. - Manage and update workforce data, attendance, and schedules. - Coordinate with operations to ensure adequate staffing and shift planning. - Monitor real-time performance and highlight deviations. - Analyze data trends and provide actionable insights to management. - Handle...

Company DescriptionFounded in 2016, Galleon Consultants is a global management consulting firm serving large and multinational corporations across Australia, USA, Canada, Philippines, UK, and India. Our core focus areas include Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market Research & Compensation...

Hiring for our client: WFM Analyst to handle RTA, forecasting, capacity planning, attrition, scheduling, reporting & headcount tracking. Requires 2+ yrs WFM experience, Excel skills, and strong analytical, problem-solving & communication abilities.