Wfm - Capacity Planner

About Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains, and car...

8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...

1.Scheduling efficiency 2.Timeliness of Schedule release 3.Co-ordination with Operations of leave planner and scheduling inputs 4.Analytics and data mining 5.Experience 1-2years of WFM experience with a minimum 1 year as a Scheduler. 6.Generate best suitable work patterns and shift activities 7.Generate schedules and track scheduling...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Job Description Role: WFM - Analyst Job purpose: To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. Key areas of responsibility: - Forecasting and capacity modeling - Analysis of historic trends to predict future volumes - Create capacity plan and review the same on an...

Job Title: WFM RTALocation: Thane, MaladDepartment: WFMWork Environment - 24*7Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules,...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and...

WFM: Workforce ManagementOpen Positions (3): 2 Analysts, 1 Senior AnalystWork Mode: Hybrid - 3 weeks WFH, 1 week WFOShift Timings: Flexible for shifts (night/morning/evening/general), depending on geographyRoles: WFM Reporting Analyst / Senior AnalystWFM Reporting Analyst (Full-Time)Experience: 2-4 yearsBudget: 4.5 LPALocation: PuneMust Have:Advanced...

Job Description:VP WFM- Bangalore or MumbaiHope you are doing well as per our discussion please find attached the job description and below the required details.CTC- 75 LPA including 25% variableContact centre experience is must haveCandidates from Third party BPO experienceExcellent communication skillsSeasoned WFM candidate Kindly share the profile...