WFM Planner/Scheduler

4 days ago

Hyderabad Hyderabad Mumbai Mumbai, India Taskus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes

availability, preferences and skills.

What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs.

So, do you have what it takes to become a Workforce Planner? Requirement:

Heres what were looking for:

  • We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
  • We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.
  • Someone who has a high attention to detail and has a strong desire to optimize procedures and processes.
  • Were in search for someone who is proactive when it comes to making decisions, as well as solving problems.
  • We need someone who is proficient in statistical analysis and possesses good computer and software skills.
  • Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly.
  • Also, maintain HC recon WOW, track wow Ramp

  • Wfm Scheduler

    2 weeks ago

    Hyderabad, India Sutherland Full time

    Were Hiring – Lead Scheduler & Associate Manager Scheduler | Hyderabad (Lanco & Uppal) Sutherland is expanding its Workforce Management (WFM) team, and we're looking for passionate Scheduling Experts to join us What we're looking for:Strong scheduling experience with any WFM toolExcellent communication & stakeholder management skillsBackground in...

  • WFM Scheduler

    2 days ago

    Mumbai, Maharashtra, India Firstsource Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • Wfm Scheduler

    4 days ago

    Mumbai City District, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Teleperformance is looking for a WFM Scheduler.Location: Malad, MumbaiRole & responsibilitiesStrong Scheduling experience on both scheduling tool and ExcelGood knowledge of WFM attributes and through knowledge of WFM metrics e.g. Service Level | Occupancy | Line adherence etc.At least the candidate must have 1.5 to 2 years of Scheduling experience with...

  • WFM Scheduler-

    2 weeks ago

    Mumbai, Maharashtra, India Firstsource Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • WFM Planner

    4 days ago

    Hyderabad, Hyderabad, Mumbai, Mumbai, India Taskus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...

  • WFM Planner/Scheduler

    3 days ago

    Navi Mumbai, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • WFM Planner/Scheduler

    6 days ago

    Mumbai Metropolitan Region, India TaskUs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • WFM Manager

    2 weeks ago

    Gurugram, Navi Mumbai, India Taskus Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

  • WFM( RTA )Analyst/RTA Scheduling

    4 days ago

    Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role : WFM RTA / RTA schedulingjob location: mumbaishift: night shiftwork mode: work from officenotice period : immediate to 15 days(Preferred candidate from BPO & IT company )Role & responsibilities :(2+ years of RTA Experience with hands-on experience of IEX or CXOne.) • Oversee all real-time WFM activities to ensure operational and client goals are...

  • Capacity Planning Lead WFM

    2 weeks ago

    Hyderabad, Telangana, India IKS HEALTH Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: WFM Capacity Planner (Lead)Priority Location: HyderabadResponsibilities:Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business...