WFM Planner/Scheduler

6 days ago


Hyderabad Hyderabad Mumbai Mumbai, India Taskus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes

availability, preferences and skills.

What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs.

So, do you have what it takes to become a Workforce Planner? Requirement:

Heres what were looking for:

  • We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
  • We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.
  • Someone who has a high attention to detail and has a strong desire to optimize procedures and processes.
  • Were in search for someone who is proactive when it comes to making decisions, as well as solving problems.
  • We need someone who is proficient in statistical analysis and possesses good computer and software skills.
  • Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly.
  • Also, maintain HC recon WOW, track wow Ramp

  • Wfm Scheduler

    2 weeks ago


    Mumbai, India USK23 global business solutions Full time

    1.Scheduling efficiency 2.Timeliness of Schedule release 3.Co-ordination with Operations of leave planner and scheduling inputs 4.Analytics and data mining 5.Experience 1-2years of WFM experience with a minimum 1 year as a Scheduler. 6.Generate best suitable work patterns and shift activities 7.Generate schedules and track scheduling...

  • WFM Scheduler

    4 days ago


    Mumbai, Maharashtra, India Firstsource Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • Wfm Scheduler

    5 days ago


    Mumbai City District, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Teleperformance is looking for a WFM Scheduler.Location: Malad, MumbaiRole & responsibilitiesStrong Scheduling experience on both scheduling tool and ExcelGood knowledge of WFM attributes and through knowledge of WFM metrics e.g. Service Level | Occupancy | Line adherence etc.At least the candidate must have 1.5 to 2 years of Scheduling experience with...

  • WFM Scheduler-

    2 weeks ago


    Mumbai, Maharashtra, India Firstsource Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • WFM Planner

    6 days ago


    Hyderabad, Hyderabad, Mumbai, Mumbai, India Taskus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...


  • Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • WFM Planner/Scheduler

    4 weeks ago


    Navi Mumbai, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Mumbai Metropolitan Region, India TaskUs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • WFM Manager

    2 weeks ago


    Gurugram, Navi Mumbai, India Taskus Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

  • Scheduler

    1 hour ago


    Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Were Hiring: Scheduler / Workforce Management Analyst (2-5 Yrs) | IEX WFM Experience Required Are you passionate about workforce optimization and scheduling? Skilled in IEX Workforce Management tools and love making data-driven decisions? Were looking for YOU to join our growing team Position: Scheduler / Workforce Management Analyst Job Location: Hyderabad...