Capacity Planning Lead WFM

3 days ago


Hyderabad, Telangana, India IKS HEALTH Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: WFM Capacity Planner (Lead)

Priority Location: Hyderabad

Responsibilities:

  • Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.
  • Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business assumptions.
  • Analyze historical volume trends to create long-term staffing plans aligned with Service Level objectives, operational flexibility, and cost efficiency.
  • Manage headcount reporting, attrition tracking, and analyze business trends across all functions.
  • Monitor forecasts regularly, adjust for demand fluctuations, identify risks to capacity, and proactively develop contingency plans.
  • Partner with Command Center and Operations teams to assess current business trends related to shrinkage and productivity to improve planning models.

Key Skills:

  • Workforce Management (WFM) tools and methodologies
  • Capacity planning and forecasting
  • Data analysis and trend identification
  • Stakeholder management and cross-functional collaboration
  • Strong Excel skills and experience with data visualization tools (Power BI, Tableau)
  • Excellent verbal and written communication
  • Ability to work under pressure and manage shifting priorities
  • Problem-solving and contingency planning

Requirements:

  • 4-5+ years of relevant experience in Workforce Management or capacity planning.
  • Strong written and verbal communication skills.
  • Willingness to work rotational shifts.
  • Must be open to a full Work From Office (WFO) profile.
  • Fixed off days on Saturdays and Sundays.

  • Wfm Scheduler

    1 week ago


    Hyderabad, Telangana, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Were Hiring – Lead Scheduler & Associate Manager Scheduler | Hyderabad (Lanco & Uppal) Sutherland is expanding its Workforce Management (WFM) team, and we're looking for passionate Scheduling Experts to join us What we're looking for: Strong scheduling experience with any WFM tool Excellent communication & stakeholder management skills Background in...


  • Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Audits and Insights team (AIT) – SPT Audit program measures...


  • Hyderabad, Telangana, India Wise Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...


  • Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    WFM AM- Hyderabad- Immediate joiners.Please share cvs to 6Yrs + from BPO and 3 yrs should be in Planning.Job Description Strategic Planning and Forecasting:Should be able to develop long term and short term forecast based on the historical data. Understand and leans and peaks and can optimize resource utilization and achieve operational effeciency. Should...


  • Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Workforce Management (WFM) Lead ( NIGHT SHIFT)PERSON HAVE TO WORK IN NIGHT SHIFTAbout the RoleWe are seeking a detail-oriented and strategicWorkforce Management (WFM) Leadto oversee workforce planning, forecasting, scheduling, and performance analysis. This role is critical in ensuring optimal staffing levels, efficient resource allocation, and data-driven...


  • Hyderabad, Telangana, India Indihire Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesDemonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.Analyse historical volumes and create long-term staffing plans while keeping...

  • Capacity Manager

    6 days ago


    Hyderabad, Telangana, India Talent Worx Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Capacity ManagerRequirementsOverall 4+ Years of experience in developing and implementing Availability / Capacity Process Provides requirements to ensure that new or modified IT services will meet availability targets Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Works to...


  • Hyderabad, Telangana, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Capacity Planner- Hyderabad- Immediate Joiner.Please share cvs to The Capacity Planner/Invoicing role is responsible for forecasting resource needs, managing invoicing workflows, tracking utilization, and aligning capacity with operational goals. This role ensures that mapping operations are adequately staffed and that invoicing is accurate, timely, and...


  • Hyderabad, Telangana, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist within the AHS team acts...


  • Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    DESCRIPTION strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist within the AHS...