Capacity Planning Lead WFM

1 day ago


Hyderabad, Telangana, India IKS HEALTH Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: WFM Capacity Planner (Lead)

Priority Location: Hyderabad

Responsibilities:

  • Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.
  • Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business assumptions.
  • Analyze historical volume trends to create long-term staffing plans aligned with Service Level objectives, operational flexibility, and cost efficiency.
  • Manage headcount reporting, attrition tracking, and analyze business trends across all functions.
  • Monitor forecasts regularly, adjust for demand fluctuations, identify risks to capacity, and proactively develop contingency plans.
  • Partner with Command Center and Operations teams to assess current business trends related to shrinkage and productivity to improve planning models.

Key Skills:

  • Workforce Management (WFM) tools and methodologies
  • Capacity planning and forecasting
  • Data analysis and trend identification
  • Stakeholder management and cross-functional collaboration
  • Strong Excel skills and experience with data visualization tools (Power BI, Tableau)
  • Excellent verbal and written communication
  • Ability to work under pressure and manage shifting priorities
  • Problem-solving and contingency planning

Requirements:

  • 4-5+ years of relevant experience in Workforce Management or capacity planning.
  • Strong written and verbal communication skills.
  • Willingness to work rotational shifts.
  • Must be open to a full Work From Office (WFO) profile.
  • Fixed off days on Saturdays and Sundays.

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