Work Force Management Team Lead

18 hours ago

Hyderabad, Telangana, India Indihire Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.
  • Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
  • Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
  • Maintain headcount reporting, attrition tracking, and business trends for all functions.
  • Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.
  • Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models.

Preferred candidate profile

  • Excellent written and verbal communication skills.
  • Experience: 5 years+

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