Wfm Scheduler

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

1.Scheduling efficiency 2.Timeliness of Schedule release 3.Co-ordination with Operations of leave planner and scheduling inputs 4.Analytics and data mining 5.Experience 1-2years of WFM experience with a minimum 1 year as a Scheduler. 6.Generate best suitable work patterns and shift activities 7.Generate schedules and track scheduling...

Looking For WFM / MIS / RTA Required : min 4 years of experience as a WFM / RTA / MIS sr executive from BPO WFM involves **effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis**. Salary : Upto 7 LPA Shift : Rotational 24/7 with 2 rotational...

8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word,...

MNC in Mumbai(Malad) & Pune(Viman Nagar)Hiring for WFM RTAReal Time AnalystCTC UPTO 5.8LPARequire 2+ Years Experience in WFM RTARequire Excellent Communication SkillsVirtual InterviewRole and Key Responsibilities:• Analyze staffing/volume trends and operational performance dashboards.• Develop short, medium and long term staffing plans for assigned...

Role : Work Force Management ( WFM ) AnalystBudget :  Gross Monthly Rs.25,000/-.Job Description :Forecasting:- Develop and maintain accurate forecasts of call volume, staffing requirements, and other key metrics.- Analyze historical data, trends, and seasonal patterns to inform forecasting decisions.Scheduling & Capacity Planning- Create and manage...

Job Description - WFM/RTA/MIS-Executive 1. International Process Voice - U.S / U.K Customer Service 2. LOB - Banking / Financial Customer Service 3. Communication - Good Verbal & Written English Communication Skills along with Good excel knowledge (V-lookup & H-lookup) 4. Experience - Minimum 1 Year of experience as WFM Executive on paper in international /...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and...