Customer Service Agent

2 days ago

Mumbai, India Easyship Full time

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.To learn more about us click here.

**Job Title**:Customer Service Agent

**Reports to**:Head of Customer Services

**Location**: India Remote

**Work Allocation**: Weekdays and Weekends Rota.

**Key Relationships**:Operations Team, Sales Team

**Job Purpose**:
**What you'll do**:

- Liaise with couriers and third parties to ensure customers get the best possible experience
- Collect customer feedback for service improvement and product development
- Engage with customers to build and maintain long-term relationships and address customer needs
- Collaborate with internal departments on sales, marketing, product and partner expansion
- Collect customer feedback for service improvement and product development
- Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores
- Make the customer as successful as possible

**Who you are**:

- An empathetic approach and a passion to help people
- Attention to detail
- Ability to work well under pressure in a fast-paced environment
- 1+ years experience in a customer service role
- Excellent communication skills.
- CRM software knowledge eg Zendesk/Salesforce
- Strong problem-solving skills and creative thinking
- Good command of Google and Office Suites

**What you'll get**:

- **Competitive Equity Package**: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- **Generous Vacation Policy**:We think time off is essentialand we encourage it
- **Duvet Day**: Perfect for those cold winter days, when you don't want to escape the warmth of your bed
- **Mental Health Day**: You deserve a day off A chance to recharge and enjoy 'Me Time'
- **4 weeks of 'Work from Anywhere'**: Whether you're working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture
- **Professional Development**: We're here to help you hit your career goals to help get you where you want to be.
- **Company issued laptop**: Who wants to work from their personal laptop? Let's keep work and personal life separate
- **Annual Team Summit**: Got the travel blues? Our all-team summit in Hong Kong is a good place to start.
- **Flexible Working**:We offer you an autonomous environment to perform at your highest level

**Get to know our Customer Service team through the eyes of Ryan Beardsley, our Head of Customer Service, and Suhani Lachhani, one of our Customer Experience Managers

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