Customer Service Agent

1 day ago

Mumbai Maharashtra, India GRATITUDE INC. Full time

**Job Title: Customer Service Agent**

**Location**: Thane
**Shift**: Rotating Shifts (Weekend and evening work required)
**Notice Period**: 0-30 Days Only

**Job Overview**:
**Key Responsibilities**:

- **Product and Service Support**: Explain the company’s features, products, and services to customers and assist with service modifications and billing adjustments.
- **Problem Resolution**: Troubleshoot and resolve customer service issues, escalating cases when necessary.
- **Trouble Ticket Management**: Open, track, and follow up on trouble tickets for service disruptions, ensuring timely resolution and keeping customers updated on the status.
- **Customer Coordination**: Collaborate with the on-ground team to coordinate customer premise visits when needed.
- **Escalation Procedures**: Address customer complaints per company policies and escalate to appropriate departments when necessary.
- **General Inquiries**: Respond to general customer inquiries and ensure that calls not related to services are redirected to the proper channels.

**Key Skills & Qualifications**:

- **Educational Requirements**: Bachelor’s degree.
- **Experience**: 0-2 years of experience in a **BPO Voice Process** or **Blended Process** environment, ideally in an **International BPO** setting.
- **Customer Service Expertise**: Solid understanding of customer service practices, principles, and best practices.
- **Communication Skills**: Excellent verbal and written communication skills with professional phone etiquette.
- **Problem Solving**: Strong conflict resolution and active listening abilities to handle customer concerns effectively.
- **Typing & Data Entry**: Strong typing skills and attention to detail when entering data into systems.
- **Team Player**: Ability to cooperate and collaborate with others to meet team and company goals.
- **Stress Management**: Ability to handle difficult and stressful situations with composure.
- **Availability**: Willingness to work rotating shifts, including evenings and weekends as part of the operational schedule.

**Job Types**: Part-time, Fresher, Freelance

**Benefits**:

- Work from home

Supplemental Pay:

- Performance bonus

Application Question(s):

- Can you join immediately?
- Do you have experience of 0-2 years of experience in a BPO Voice Process or Blended Process environment, ideally in an International BPO setting?

**Language**:

- English (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: Remote

  • Customer Service Agent

    2 weeks ago

    mumbai, India Quantanite Full time

    Job title: Customer Service Agent — Inbound (English)Location: India (office-based)Reporting to: Team Leader — Customer SupportEmployment type: Full-time, permanent (3-month probation)Shifts: Rotational (Day / Evening / Night); must be willing to work weekend shifts occasionallyRole SummaryDeliver excellent, empathetic inbound customer support for a...

  • (test) Customer Service Agent

    5 days ago

    Mumbai, Maharashtra, India Quantanite Full time

    Job title Customer Service Agent Inbound English Location India office-based Reporting to Team Leader Customer Support Employment type Full-time permanent 3-month probation Shifts Rotational Day Evening Night must be willing to work weekend shifts occasionally Role Summary Deliver excellent empathetic inbound customer support for a major e-commerce client...

  • Customer Service Associate

    1 day ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Service Desk Agent

    1 week ago

    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...

  • Customer Support Agent

    1 week ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Opening for International Customer Support. Job title: Customer Support Agent. Openings for US based process. Job Location: Malad. Qualification: HSC or any Bachelor's Degree. Fresher are also Eligible to apply. Salary up to 24k in hand and incentives (For Freshers) Salary up to 30k in hand and incentives (For Experience) Weekly 2 rotational week...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Officer

    1 week ago

    Navi Mumbai, Maharashtra, India ADANI FORWARDING AGENT PRIVATE LIMITED Full time

    **Job Title: Logistics Coordinator (CC)** **Key Responsibilities**: - Coordinate with port rail operations for the evacuation of urgent containers and those with dwell times exceeding two days. - Follow up with shipping lines, port authorities, and transport teams on scanning and problematic containers, including their MOTs and dispatch from the port. -...

  • Customer Service Executive

    1 week ago

    Fort, Mumbai, Maharashtra, India Sun Logistics Full time

    **Job Summary** We have job opportunity for the post of Customer Service Executive in our organisation Job location: -Fort Position: -Customer Service Executive/Nomination Executive **Responsibilities and Duties** **Nomination** Checking carting status Contacting nominated customers for nomination shipments Updating timely status to agents Follow up...

  • Customer Service Agent

    2 weeks ago

    Mumbai, Maharashtra, India Myndcrest Full time

    Good communication Skills. Fluent in English and Hindi. Experience 6 months to 1 year - Understand Customer needs and requirements and help resolve queries raised. Chat. - Must have used CRM. - There are 2 shifts in the process i.e. 7am to 4 pm & 1pm to 10 pm. (Must be ok with the shift) (Inbound Process) - Real Estate Process experience will be an...

  • Customer Service Agent I

    2 weeks ago

    Pune, Maharashtra, India Ecolab Inc. Full time

    Join Ecolab’s call center in **,** and become part of a dynamic team that loves their work and enjoys each other. As a respected **Customer Service Agent**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater...