Customer Success Executive
3 days ago
**About YMGrad**
YMGrad is your gateway to studying abroad. We are a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education. At YMGrad, we’re revolutionizing the overseas admissions space by combining expert guidance with a student-first approach. Join us and help shape the future of global citizens.
**Experience Required: 1-5 years**
**Role Overview**
**Key Responsibilities**
- Build and maintain strong, trust-based relationships with clients, ensuring a high level of satisfaction.
- Provide post-service follow-ups to gather feedback and reviews for continuous improvement.
**Qualifications and Skills**
- Strong English communication skills — both written and verbal.
- Empathy, patience, and a customer-oriented mindset.
- Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your level of proficiency in English on a scale of 1 to 10?
- Are you comfortable with the initial salary range of up to 4 Lakhs per annum? Increments are given annually.
- Are you comfortable coming to the office, Monday through Saturday?
Work Location: In person
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