Customer Success Executive

1 day ago

Okhla Delhi Delhi, India Acadally Full time

**Job Title**:Customer Success Executive**

**Company**: AcadAlly **Website**:Location**: New Delhi

**Experience**: 3+ Years

**About AcadAlly**:
AcadAlly is a dynamic and innovative education technology company committed to transforming the learning experience. At AcadAlly, we believe in leveraging technology to empower educators and students, making education accessible, engaging, and effective. Our platform is designed to facilitate collaborative learning, provide personalized educational experiences, and foster a community-driven approach to education.

As a Customer Success Executive at AcadAlly, you will play a pivotal role in ensuring the highest level of satisfaction for our users. Your primary responsibility will be to lead and manage the customer service team, ensuring they deliver exceptional support to our clients and users. You will also collaborate closely with other departments to address customer needs and contribute to continuously improving our products and services.

**Key Responsibilities**:
Act as the main liaison between schools and AcadAlly, ensuring timely and effective communication.

Onboard new customers and train educators on using the platform effectively.

Monitor customer usage and proactively reach out to ensure adoption and satisfaction.

Resolve product or service-related issues by coordinating with internal teams (support, product, tech).

Gather feedback and share insights with internal teams to improve the product and user experience.

Maintain strong relationships with stakeholders to drive renewals and upsell opportunities.

Create reports and dashboards to track key success metrics and user engagement.

**Requirements**:
Bachelor’s degree in any discipline.

1-3 years of experience in Customer Success, Account Management, or a client-facing role (preferably in EdTech or SaaS).

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Empathy, patience, and a passion for delivering outstanding customer experience.

Proficiency in MS Office, Google Workspace, and CRM tools.

**Nice to Have**:
Experience working with schools, educators, or academic institutions.

Knowledge of customer success platforms or tools like Zoho, Freshdesk, HubSpot, etc.

**What We Offer**:
**Competitive salary: ₹3 LPA - ₹6 LPA based on experience.**

Opportunity to grow in a fast-paced EdTech startup.

A collaborative, learning-focused environment.

Exposure to cutting-edge education technology.

Pay: ₹300,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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