Customer Success Executive

20 hours ago

Okhla Delhi Delhi, India Acadally Full time

**Job Title**:Customer Success Executive**

**Company**: AcadAlly **Website**:Location**: New Delhi

**Experience**: 3+ Years

**About AcadAlly**:
AcadAlly is a dynamic and innovative education technology company committed to transforming the learning experience. At AcadAlly, we believe in leveraging technology to empower educators and students, making education accessible, engaging, and effective. Our platform is designed to facilitate collaborative learning, provide personalized educational experiences, and foster a community-driven approach to education.

As a Customer Success Executive at AcadAlly, you will play a pivotal role in ensuring the highest level of satisfaction for our users. Your primary responsibility will be to lead and manage the customer service team, ensuring they deliver exceptional support to our clients and users. You will also collaborate closely with other departments to address customer needs and contribute to continuously improving our products and services.

**Key Responsibilities**:
Act as the main liaison between schools and AcadAlly, ensuring timely and effective communication.

Onboard new customers and train educators on using the platform effectively.

Monitor customer usage and proactively reach out to ensure adoption and satisfaction.

Resolve product or service-related issues by coordinating with internal teams (support, product, tech).

Gather feedback and share insights with internal teams to improve the product and user experience.

Maintain strong relationships with stakeholders to drive renewals and upsell opportunities.

Create reports and dashboards to track key success metrics and user engagement.

**Requirements**:
Bachelor’s degree in any discipline.

1-3 years of experience in Customer Success, Account Management, or a client-facing role (preferably in EdTech or SaaS).

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Empathy, patience, and a passion for delivering outstanding customer experience.

Proficiency in MS Office, Google Workspace, and CRM tools.

**Nice to Have**:
Experience working with schools, educators, or academic institutions.

Knowledge of customer success platforms or tools like Zoho, Freshdesk, HubSpot, etc.

**What We Offer**:
**Competitive salary: ₹3 LPA - ₹6 LPA based on experience.**

Opportunity to grow in a fast-paced EdTech startup.

A collaborative, learning-focused environment.

Exposure to cutting-edge education technology.

Pay: ₹300,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India Thynk Success Full time

    Are you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...

  • Customer Relation Executive

    10 hours ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Telemarketing Executive

    2 weeks ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job Title**: Telecaller Executive **Location**: Delhi **Salary**: 12,000 K - 20,000 K + Incentives **Experience**: 0 to 1+ years **Employment Type**: Full-time We are hiring Telecallers to make outbound calls, generate leads, and promote software products. **Company**: Customer Success ( IT Company) **Working Days**: 5.5 days working **How to...

  • Customer Success Executive

    1 week ago

    Delhi, Delhi, India Vasa Denticity Ltd Full time

    **Job Title**: Customer Success Executive **Location**: Chattarpur, South Delhi **About Dentalkart**: Dentalkart is a leading online platform providing dental products and supplies to professionals and individuals. Our mission is to make dental care accessible and convenient for everyone. With a wide range of products and a commitment to exceptional...

  • Executive - Customer Success

    2 days ago

    Delhi, Delhi, India Iron Man Lifestyle Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    - Do you want to leverage your Customer Success skills, and be a part of a profitable, fast-growing early-stage startup, and. Help 1 Crore Indian men be more confident, improve their social skills, and help get into deeper, fulfilling relationships. We are accepting applications for a Customer Success Executive to join our growing Iron Man Lifestyle team. ...

  • Customer Success Executive

    1 week ago

    Delhi, India ZhopX Private Limited Full time

    **Job Summary** - An exciting opportunity to be part of something bigger. If you are a dreamer and have the intensity and intention to prove yourself, give us a try. We are a modest startup (with a grand vision) with ample of opportunity to grow and take bigger responsibilities. - The current position is for Customer Success Executive, who's primarliy...

  • Telecalling Executive

    1 week ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job Title**: Telecalling Executive **Location**: Delhi **Experience**: 3 months to 1+ year (or internship in calling) **Salary**: ₹12,000 to 20,000 + Incentives (Fixed) **Working Days**: 5.5 Days We are hiring **Telecalling Executives** who are confident and fluent in communication. The role involves making outbound calls to potential customers,...

  • Customer Success Executive

    2 days ago

    Okhla, Delhi, Delhi, India YMGrad Associates Full time

    **About YMGrad** YMGrad is your gateway to studying abroad. We are a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education. At YMGrad, we’re revolutionizing the overseas admissions space by combining expert guidance with a student-first approach. Join us and help shape the...

  • Customer Success Executive

    2 weeks ago

    Delhi, India AstroTalk Full time

    **About the role** We are looking for an **Customer Success Executive** to join our team. **Experience: Fresher or internship experience** **Education: Graduation (any stream)** **Language: English and Hindi** **The primary roles and responsibilities for this role are : -** - Maintain a positive, empathetic and professional attitude toward customers at...

  • Customer Success Executive

    2 weeks ago

    New Delhi, India Karix Full time

    Job Role : Sr. Executive - Customer SuccessJob Location : BangaloreJob Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs. Act...