Customer Support Representative
1 day ago
2. Issue Resolution: Resolve customer complaints and issues in a professional and courteous manner, escalating complex issues to senior management as needed.
3. Communication: Maintain accurate records and reports of customer interactions, and communicate effectively with customers, logistics teams, and other stakeholders.
4. Problem-Solving: Analyze and resolve logistics-related issues, such as shipment delays, damages, or losses.
5. Process Improvement: Identify areas for process improvement and suggest changes to enhance customer satisfaction and logistics efficiency.
Should have a knowledge of Advance Excel / Pivot Table & Analyst the data.
Pay: ₹10,283.51 - ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
Application Deadline: 20/12/2024
Expected Start Date: 16/12/2024
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