Customer Support Representative

1 day ago

Andheri West Mumbai Maharashtra, India Job Matchmakers Full time

Key Responsibilities:
Handling Inquiries:
Answer customer questions about products, services, and policies, providing accurate information.

Resolving Issues:
Address customer complaints, offer solutions, and follow up to ensure resolution.

Providing Support:
Guide customers on how to use products or services effectively, and troubleshoot technical problems.

Maintaining Records:
Keep accurate records of customer interactions, including inquiries, resolutions, and follow-up actions.

Building Relationships:
Foster positive relationships with customers by demonstrating empathy and understanding.

Collaboration:
Collaborate with other teams (technical support, sales) to resolve customer issues efficiently.

Customer Satisfaction:
Strive to achieve high levels of customer satisfaction through excellent service delivery.

Adhering to Procedures:
Follow company policies and procedures, including communication guidelines.

Skills Required:
Communication Skills: Strong verbal and written communication skills are essential for clear and effective interactions with customers.

Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.

Listening Skills: Active listening to understand customer concerns and needs.

Empathy and Patience: Ability to understand and relate to customers' emotions and concerns.

Adaptability: Ability to adjust to different customer needs and situations.

Computer Skills: Proficiency in using customer relationship management (CRM) software and other computer-based tools.

Additional Notes:
The specific responsibilities of a Customer Care Executive may vary depending on the industry and company.

Some roles may involve leading a team of customer service professionals or managing the customer representative department.

Customer Care Executives play a crucial role in shaping the customer experience and influencing customer loyalty.

Pay: Up to ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift

Work Location: In person

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