Teaching Operations Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**:

- The Teaching Operations Coordinator will act as a key role in the delivery of English Online classes. This role actively supports the Teaching Delivery Leads, Teaching Operations Managers and the overall English Online Team, providing support to colleagues from different locations like UK, Australia, Canada, India and USA.The postholder will be expected to actively engage with relevant English Online team members (Teaching Delivery team, Tech team, Customer Support) and other internal British Council teams to ensure the smooth delivery of English Online classes and the continuous and active monitoring of teacher setup and ensuring weekly payroll.

**Main Duties-**

**Resourcing and payroll management**
- Handle weekly pay claims for EO teachers
- Actively engage with EO vendors to ensure their invoices are paid punctually
- Monitor task completion to agreed quality and time standards
- Liaise with Teaching Operations Managers to ensure that new teachers join as per compliance standards and to schedule teacher availability to meet client requirements
- Take charge of the setup of new teacher accounts, ensuring that proper guidelines are met and also manage EO systems access - Zoom, Teams and any other required systemsLiaise with Finance Team by creating Purchase Orders and process invoices to payments

**Reporting and data management**
- Provide accurate reports on teacher hours
- Regularly maintain teacher database and other log reports
- Perform basic analysis and review data/tasks/information, to support process improvementMaintain accurate records that are compliant with EO requirements

**Operations support and team communication**
- Proactive communication with internal teams to ensure effective coordination and delivery of services
- Support operations and academic teams with scheduling and delivery of closed group courses and regular global timetables
- Plan and prioritise own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time period
- Coordinate and support others (e.g. internal colleagues or external vendors/clients) to complete tasks within established procedures, in order to ensure efficient delivery of servicesRecognise and understand the impact of incidents (e.g. complaints or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery and respond to enquiries from internal teams, and may be a specific point of reference for queries

**Qualifications**:
**Essentials**

Undergraduate or University degree

**Desirables**

Project Management qualification

**Work Experience**:
**Essentials**
- Experienced user of Microsoft Office apps like. MS Excel, Powerpoint, Forms, Sharepoint, Teams, Word, etc.Experience of working in operational or administrative roles

**Desirables**
- Experience using Tableau or PowerBIExperience working with freelancers or non-permanent workers

**Additional Information**:

- Pay Band : 4This position requires 100% work from office

**Closing Date and Time - 23 January 2025 (23:59 PM IST)**

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerab