
Operations Coordinator
2 days ago
**About the Role**:
We’re looking for a proactive and detail-oriented **Operations Coordinator** to manage day-to-day coordination between our washers, ironers, delivery team, and CRM/customer support team. This is a **key role** responsible for ensuring that laundry operations run smoothly, orders are processed on time, and internal communication flows effectively across departments.
**Key Responsibilities**:
- Coordinate daily workflows between washing, ironing, and delivery teams to avoid delays or mix-ups.
- Work closely with the **CRM team** to track urgent orders, escalations, and customer instructions.
- Prepare and update the **daily team rosters** to ensure proper shift coverage.
- Ensure all orders are processed on time and dispatched as per SLA.
- Maintain the **order management dashboard** to flag any stuck/delayed orders and follow up for resolution.
- Act as the **first point of contact** for internal teams to resolve operational bottlenecks.
- Maintain logs of daily issues and ensure learnings are applied in future processes.
- Coordinate with delivery boys for pickups/drop-offs when changes or exceptions arise.
- Take ownership of **order readiness tracking** and highlight capacity mismatches.
- Support the operations lead/founder in any ad hoc duties related to workflow improvement.
Pay: ₹13,301.54 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
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