Global Operation Coordinator

**JD Template**

**_ Job Title:_**_ _**_Global Operations Coordinator_**

**Company Overview**:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM

**Position Overview**:
The Global Operations Coordinator is responsible for undertaking activities which indicate performance and operational effectiveness of the organization with respect to sales (prospects identified and realized) across various geographies. Primary responsibilities focus on supporting the global sales teams, management, and executives by providing detailed analysis of sales activity/reports and market dynamics - including analysis of Sales pipeline, forecast, historical sales activity and market potential - for the purpose of better understanding the business and driving increased revenue. Provide sales reports in excel and PPT formats. This person will also be responsible for managing the customer Catalog and price files and monitor

customer accounts and update customer documents on SharePoint.

**What you’ll do as the **(**Global Operations Coordinator**)**:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Analysis of Sales Data, convert data received in multiple formats into a meaning global format. Ensure that the data being provided is clean and well organized.
- Understand Open Orders, Closed Order, Serial and Tracking orders and Publish Daily, weekly, Bi-weekly, Monthly Sales Reports.
- Reporting on Customer/Client spend across Categories, Manufacturer, Cycle time and geographies. Ad Hoc Reporting and QBRs in Excel and PowerPoint
- Understand and publish Service Report and Inventory Report (Min/Max)
- Manage correspondence with Global Team and sales teams across geographies.
- Catalogue Management/Price file Management - Acquiring monthly pricelist and validating if the pricing is correct and accurate, compare with past pricelist, highlight changes. Identify End of Life products, new specification products, identify any missing products information or duplicate information and make sure to keep the catalog and prices always updated.
- International Queue management per SOP (CRM usage)
- Monitoring Customer Accounts, CRM usage, Prepare customer documents, update trackers on SharePoint.
- Participate in periodic calls to facilitate communications, continuous improvement, and/or alignment of support.
- Frequent communication, Drive to result, Follow-through.

**JD Template**

**_ Job Title:_**_ _**_Global Operations Coordinator_**

**Experience** **and **Skillset**:

- Intermediate Knowledge of MS Excel, Use of Pivots, V-lookup, H-lookup, Excel Formulas, Charts, Macros is a must. Any Excel Certification will be preferrable.
- At least 2-4 years of sales support experience and/or procurement experience.
- Highly proficient in MS Office tools like MS Outlook, Excel, PowerPoint.
- Experience in working in offshore/out-sourced environment, sales, business operations, or marketing related role with project coordination is preferred.
- Strong English Communication Skill. Have a neutral accent (no MTI).
- Ability to work in a fast-paced environment and meet aggressive deadlines.
- Strong analytical, problem-solving skills.
- Must have an eye to detail and accuracy.

**What you will bring to the team**:
Title - Global Operations Coordinator

Location - Noida (Currently WFH)

Exposure - Medium to large scale projects

Experience - 2-4 years in IT Support

Education - Graduate in any discipline

Reporting - Director Global

Shift: Night Shift (US Timing)

**Zones offers a comprehensive Benefits package.**

While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job - it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.