Assistant Teaching Operations Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

We connect. We inspire.

Role Purpose:

The British Council is hiring an Assistant Teaching Operations Manager to support the efficient delivery of our online English offer. Based in Noida, this role involves monitoring student bookings, assisting with timetable planning, and helping deploy teaching resources effectively. You'll support operational reporting, ensure service standards, and work closely with internal teams on projects and teacher onboarding. If you're organised, collaborative, and eager to contribute to high-quality online English education, we'd love to hear from you.

Main Accountabilities:

In this role, you will work closely with the Teaching Operations Manager to ensure the smooth and efficient running of our online teaching operations. You will be instrumental in implementing standard operating procedures and contributing to performance targets across various service delivery areas. A key part of your responsibility will involve assisting in resource management, timetabling, and adjusting capacity in response to fluctuating demand, all while maintaining adherence to service level agreements with both internal and external stakeholders.

You will play a pivotal role in relationship management by supporting strong internal communication across departments such as Sales, Customer Service, and Tech/Product. You will also serve as a first point of contact for teachers on operational matters, ensuring they are kept informed and supported, and escalating more complex issues where necessary.

Your analytical skills will be critical in supporting data collection and reporting efforts that contribute to continuous business process improvement. You will assist in tracking key performance indicators and generating routine reports, offering preliminary insights and recommendations to management.

The successful candidate will also support commercial and financial management by ensuring the accuracy of timetabling and booking data, helping monitor student booking patterns, and uploading classes after obtaining appropriate approvals. An understanding of risk and compliance processes is essential, as you will be expected to follow all corporate protocols related to child protection, financial procedures, security, and anti-fraud policies.

We are looking for someone with advanced Microsoft Excel skills, ideally with a Microsoft Office Specialist Expert certification or equivalent training. Additional qualifications or courses in data visualisation (e.g., Power BI or Tableau), AI/machine learning, business intelligence, or statistics are highly desirable.

If you are passionate about education, operations, and data-driven decision-making, and you thrive in a collaborative, fast-paced environment, we invite you to apply for this opportunity to contribute to the success of British Council's global online English offer.

Qualification & Experience:

• Graduate

• 1 year of experience in similar role

Important Information:

Pay Band: 5/H

No. of positions: 1

Country/Location: Noida, India

Department : English

Contract Type : Fixed Term Contract-local

Closing Date : 6th October 2025 (may close earlier if successful candidate is selected)

Work Schedule:

This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.

Right to Work: Applications are welcomed from candidates in India with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That's why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace.

All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.