Service Coordinator

19 hours ago

Andheri Mumbai Maharashtra, India Afford marine controls Full time

**Service Coordination**:

- Receive service requests and schedule engineers/technicians as per priority.
- Plan and monitor day-to-day service operations including mobilization, logistics, and documentation.
- Maintain service records, work orders, and reports.
- **Customer Communication**:

- Act as the first point of contact for clients regarding service jobs.
- Provide job updates, timelines, and resolutions to customer queries.
- Ensure customer satisfaction by addressing concerns promptly.
- **Team Support & Coordination**:

- Assign tasks to service engineers and monitor their progress.
- Ensure technicians are provided with necessary tools, materials, and documents before deployment.
- Support field teams with troubleshooting or coordination with OEMs/vendors.
- **Documentation & Reporting**:

- Prepare service reports, attendance sheets, and closing documents for each job.
- Track open jobs, pending materials, and follow-up for timely closure.
- Maintain a database of service history and preventive maintenance schedules.
- **Logistics & Compliance**:

- Arrange port passes, visas, travel bookings, and accommodations for service teams.
- Coordinate with procurement for spare parts and materials required for jobs.
- Ensure compliance with company policies, safety standards, and port regulations.

**Qualifications & Skills**
- **Education**: Diploma/Degree in Electrical/Mechanical/Marine Engineering (preferred) or equivalent experience.
- **Experience**: 2-5 years in service coordination, preferably in marine/offshore/electrical systems.
- **Skills**:

- Strong organizational and multitasking ability.
- Excellent communication and customer handling.
- Knowledge of service reporting, documentation, and ERP/CRM systems.
- Basic technical understanding of electrical/mechanical systems.
- Ability to work under pressure with time-bound schedules.

**Key Competencies**
- Customer service orientation
- Problem-solving mindset
- Team coordination & leadership support
- Attention to detail
- Flexibility for urgent service requirements

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Work Location: In person

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