Service Coordinator

2 days ago

Andheri, Maharashtra, India Millennia Technologies Full time ₹ 20,000 - ₹ 27,000 per year

Job Title: Service Coordinator – Service Department

Location: MIDC, Andheri, Mumbai

Reports To: Manager – Service & Support

Department: Service

Role Purpose

The Service Coordinator plays a central role in delivering an outstanding customer experience by ensuring timely, professional, and seamless after-sales service support. This position is responsible for coordinating service engineer schedules, maintaining transparent communication with clients, and managing service processes to enhance satisfaction, loyalty, and trust in the Millenia brand. The coordinator will be the backbone of the service function, balancing operational efficiency with customer-centric responsiveness.

1. ROLE STRUCTURE (Customer Experience Focus)

A. Priority Tasks – Driving First Impressions and Responsiveness

  • Ensure prompt and professional response to every customer service request or complaint—within defined turnaround times.
  • Schedule and dispatch field service engineers with customer convenience and urgency in mind.
  • Maintain clear and timely communication with clients regarding visit schedules, delays, and resolutions.
  • Maintain clear and timely communication with foreign principal and internal team.
  • Submit accurate, timely daily/weekly service status reports and highlight risks that could affect customer satisfaction.

B. Important Tasks – Building Transparency and Trust

  • Maintain real-time service records to provide clients with updates on job progress, parts used, and closure timelines.
  • Track and ensure adherence to Service Level Agreements (SLAs), including resolution time and first-time fix rate.
  • Follow up on service-related payments, warranty/AMC renewals in a customer-friendly and solution-oriented manner.
  • Coordinate with logistics for prompt delivery of spares/parts to avoid service disruption.

C. Department-Related Tasks – Ensuring Process Excellence

  • Work closely with the Service Manager to plan engineer deployment and balance workload with urgency.
  • Support creation of service SOPs focused on client delight and internal accountability.
  • Maintain and analyze service KPIs like complaint recurrence, engineer performance, and feedback ratings.
  • Digitize and organize client records, job completion reports, and AMC documents to ensure quick retrieval and clarity.

D. Support Tasks – Enhancing Customer Confidence

  • Assist engineers with client-specific instructions or service history to enable a personalized and informed service visit.
  • Handle pre- and post-service client interactions to ensure satisfaction and gain constructive feedback.
  • Facilitate internal trainings to improve soft skills and customer engagement of service engineers.
  • Organize service documentation and communication in a format that is easy for both technical teams and clients to understand.

Ideal Candidate Profile

  • Graduate (B.Sc. / B.Com. / BBA) with 3–5 years of experience in a customer service coordination or service admin role.
  • Background in engineering equipment, capital goods, or industrial products is an added advantage.
  • Must demonstrate a customer-first attitude, ownership mindset, and attention to detail.
  • Should be proficient in Microsoft Excel, email etiquette, and digital reporting.
  • Comfortable working in a fast-paced, accuracy-driven service environment.

Job Types: Full-time, Permanent

Pay: ₹20, ₹27,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

  • Tele Service Coordinator

    4 days ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 8,000 - ₹ 12,000 per year

    Job Summary:We are looking for a Female - Tele Service Coordinator who is enthusiastic, well-spoken, and organized. The ideal candidate should have good communication skills, basic technical knowledge, and the ability to handle day-to-day office coordination tasks efficiently.Key Responsibilities:Handle incoming and outgoing calls with...

  • Operation Coordinator

    4 days ago

    Andheri, Maharashtra, India Eway IT Solutions Pvt. Ltd. Full time ₹ 22,000 - ₹ 30,000 per year

    Job SummaryThe Operation Coordinator plays a crucial role in ensuring the smooth and efficient functioning of our office operations. This position involves managing various administrative tasks, providing exceptional customer service, and supporting the overall organizational workflow. The ideal candidate will be detail-oriented, possess strong...

  • Customer Support Coordinator

    2 days ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 10,000 - ₹ 15,00,000 per year

    Customer Support & Service Coordinator (Female Candidates Can Apply)Key Responsibilities:Answer incoming phone calls and log service complaints.Assign service calls to field/service engineers and update status in the system.Forward customer issues to the right department and generate support tickets.Follow up with customers for pending payments.Maintain...

  • Tele Service Operator

    4 days ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 8,000 - ₹ 12,000 per year

    Job Summary:We are looking for a Female Tele Service Operator - Coordinator who is enthusiastic, well-spoken, and organized. The ideal candidate should have good communication skills, basic technical knowledge, and the ability to handle day-to-day office coordination tasks efficiently.Key Responsibilities:Handle incoming and outgoing calls with...

  • Mess Services Manager/Coordinator

    3 days ago

    Andheri, Maharashtra, India RVG Educational Foundation Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Position Overview:We are seeking a qualified and experienced candidate to manage our mess services, ensuring the provision of high-quality food and beverages to our students/residents. The successful candidate will be responsible for overseeing the daily operations of the mess, including menu planning, food preparation, inventory management, and staff...

  • Service Manager – Telecom

    3 days ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 2,30,000 - ₹ 2,90,000 per year

    Job Title: Service Manager – Telecom & Security SystemsIndustry: Telecom & Security (Panasonic & Matrix Systems)Experience: 3 to 4 YearsJob Summary:We are seeking a proactive and experienced Service Manager to lead our technical service operations in the Telecom and Security Systems domain. The ideal candidate should have hands-on experience with Panasonic...

  • Tele Service Operator

    4 days ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 8,000 - ₹ 12,000 per year

    Job Summary:We are looking for a Female - Tele Service Operator who is enthusiastic, well-spoken, and organized. The ideal candidate should have good communication skills, basic technical knowledge, and the ability to handle day-to-day office coordination tasks efficiently.Key Responsibilities:Handle incoming and outgoing calls with...

  • Export Customer Service Executive

    4 days ago

    Andheri, Maharashtra, India Aastral Global Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Export Customer Service Executive – Full Cycle Shipment HandlingLocation: AndheriIndustry: Logistics / ShippingExperience: 2 - 6 YearsRole Overview:We are seeking an experienced and detail-oriented Export Executive to manage the complete export process from booking to final delivery. The ideal candidate will possess strong knowledge of customs...

  • Client Services Manager

    4 days ago

    Andheri, Maharashtra, India Vigor LaunchPad Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    re you someone who loves managing client relationships and enjoys the buzz of events and on-ground activations? If you understand brands, youth culture, and have a flair for communication and coordination – this role has your name on it.Key Responsibilities:Serve as the primary point of contact for clients, understanding their requirements and ensuring all...

  • Client Servicing Intern

    1 day ago

    Andheri, Maharashtra, India Snoozz Full time ₹ 60,000 - ₹ 1,20,000 per year

    Job description:Snoozz Production is a dynamic and forward-thinking advertising agency specializing in creating impactful brand experiences through storytelling, influencer collaborations, and cutting-edge digital campaigns. From concept to execution, we help brands connect with their audience in meaningful and memorable ways. With a strong focus on...