Service Coordinator

6 days ago

Andheri East Mumbai Maharashtra, India Station Satcom Pvt Ltd Full time

**Position Overview**:
The Service Coordinator will be responsible for handling end-to-end enquiries and service coordination related to ship navigation and communication equipment. This role involves close interaction with clients, vendors, and internal teams to ensure timely and accurate proposal submission, job execution, and billing.

**Key Responsibilities**:
**1. Enquiry Handling**:

- Understand and identify the nature and technical requirements of each client enquiry.
- Float enquiries to designated vendors and collect quotations.
- Evaluate vendor quotations to ensure competitive pricing and compliance with client needs.

**2. Client Interaction & Order Follow-up**:

- Follow up on submitted proposals to address queries and negotiate terms if required.
- Proactively pursue open proposals to convert them into confirmed orders.

**3. Job Execution**:

- Upon order confirmation, coordinate with the selected vendor by providing agent and delivery details.
- Monitor the execution of services to ensure timely and quality completion.
- Collect and verify service/job completion reports from vendors.

**4. Billing & Documentation**:

- Prepare re-billing files accurately based on the vendor’s service report.
- Coordinate with the accounts team for timely processing and submission of client invoices.

**5. Team Coordination & Monitoring**:

- Monitor incoming enquiries and maintain an updated enquiry tracker.
- Analyze and distribute enquiries among the team to ensure timely response and job execution.
- Support the team to resolve any operational challenges during job execution.

**Skills & Requirements**:

- Basic knowledge of marine navigation and communication equipment is essential.
- Strong communication and coordination skills to interact with clients and vendors.
- Good understanding of proposal preparation, cost evaluation, and billing processes.
- Proficiency in MS Office and virtual communication tools like Microsoft Teams.
- Ability to work independently and as part of a team in a fast-paced environment.

**Training & Support**:

- Comprehensive training will be provided to ensure a clear understanding of company processes and technical aspects of marine equipment.
- Ongoing support and guidance from the reporting manager and team.

**Job Types**: Full-time, Permanent

Pay: From ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift

Application Question(s):

- Can you briefly describe your experience in handling technical or service coordination roles?
- What do you know about marine navigation and communication equipment? Can you name a few common systems?
- Have you worked in a client-facing coordination role before? What industries were involved?
- How do you ensure you fully understand a technical enquiry before floating it to vendors?
- Have you gone through the JD & have relevant experience?
- Do you have basic knowledge of marine navigation and communication equipment?
- What is your current salary & expectation?

**Education**:

- Bachelor's (required)

**Location**:

- Andheri East, Mumbai, Maharashtra (required)

Work Location: In person

Application Deadline: 05/08/2025

  • Service Coordinator

    2 weeks ago

    Andheri East, India Oriflamme IT Solutions Full time

    Dear candidate We have urgent openigns for the post of Service Coordinator . Job Location = Andheri East MIDC. Fix Salary = 20000 per month. Experience = 2 to 5 Years+ Note = Immeidate Joiner. Job description handling incoming customer complaint. Coordinate and schedule service appointments with customers. Communicate with customers to understand their...

  • Service Coordinator

    3 days ago

    Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...

  • Service Coordinator

    22 hours ago

    Andheri, Mumbai, Maharashtra, India Afford marine controls Full time

    **Service Coordination**: - Receive service requests and schedule engineers/technicians as per priority. - Plan and monitor day-to-day service operations including mobilization, logistics, and documentation. - Maintain service records, work orders, and reports. - **Customer Communication**: - Act as the first point of contact for clients regarding service...

  • Service Coordinator

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Saini Electronics Security Systems Full time

    **Job description** Position Title: Service Coordinator Role Overview: The Service Coordinator is responsible for overseeing the coordination and delivery of services to clients or customers. This role involves managing schedules, communicating with both clients and service providers, and ensuring that all parties involved are informed and satisfied with...

  • Service Coordinator

    1 week ago

    Andheri, Mumbai, Maharashtra, India Millennia Technologies Full time

    SERVICE COORDINATOR Reports To: Management, Head of Service Team Location : Andheri, Mumbai **Position Purpose**: A Service Coordinator’s role is, supporting the Service Engineer team in attaining monthly and annual targets through proposal writing, contract development, and effective communication with the new and existing clients, external...

  • Service Coordinator

    3 days ago

    Borivali East, Mumbai, Maharashtra, India Crecer Inteligente Full time

    We are a leading company in the packaging industry, committed to delivering high-quality products and services to our clients. We are looking for a skilled Service Coordinator to join our team and manage post-order processes, customer complaints, and inter-departmental coordination. **Key Responsibilities**: - **Time Management & Order Processing**:...

  • Service coordinator

    2 weeks ago

    Andheri, India S M ELECTRICAL WORKS Full time

    Post- Service coordinator (EPBX/CCTV) Location- Andheri Education- Graduate SKill and job duties as follows An EPABX Service Coordinator manages EPABX system operations, coordinating maintenance, resolving client issues, and overseeing service delivery to ensure smooth communication for clients. Key duties include troubleshooting faults, scheduling service...

  • Service Coordinator

    15 hours ago

    Andheri, Maharashtra, India Afford marine controls Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Service CoordinationReceive service requests and schedule engineers/technicians as per priority.Plan and monitor day-to-day service operations including mobilization, logistics, and documentation.Maintain service records, work orders, and reports.Customer CommunicationAct as the first point of contact for clients regarding service jobs.Provide job updates,...

  • Service Coordinator

    2 weeks ago

    Andheri, India Millennia Technologies Full time

    Job Title: Service Coordinator – Service Department Location: MIDC, Andheri, MumbaiReports To: Manager – Service & SupportDepartment: Service Role Purpose The Service Coordinator plays a central role in delivering an outstanding customer experience by ensuring timely, professional, and seamless after-sales service support. This position is responsible...

  • Service Coordinator

    3 days ago

    Andheri, Maharashtra, India Millennia Technologies Full time ₹ 20,000 - ₹ 27,000 per year

    Job Title: Service Coordinator – Service DepartmentLocation: MIDC, Andheri, MumbaiReports To: Manager – Service & SupportDepartment: ServiceRole PurposeThe Service Coordinator plays a central role in delivering an outstanding customer experience by ensuring timely, professional, and seamless after-sales service support. This position is responsible for...