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Service Coordinator

2 weeks ago

Borivali East Mumbai Maharashtra, India Crecer Inteligente Full time

We are a leading company in the packaging industry, committed to delivering high-quality products and services to our clients. We are looking for a skilled Service Coordinator to join our team and manage post-order processes, customer complaints, and inter-departmental coordination.

**Key Responsibilities**:

- **Time Management & Order Processing**: Efficiently manage time to ensure smooth post-order processing and timely execution of tasks.
- **Customer Complaints Handling**: Resolve customer complaints with a high level of proficiency and follow up for feedback to ensure satisfaction.
- **Service Team Coordination**: Work closely with the service team to ensure seamless operations and coordination for installation and service calls.
- **Inter-Departmental Coordination**: Foster strong collaboration between various departments (Sales, Service, Logistics) for smooth workflow.
- **Machine Installation & Readiness**: Coordinate machine installations by tracking site readiness and handling logistics.
- **Service Calls Management**: Assign service engineers, track visits, and ensure customer needs are addressed promptly.
- **Spares & Logistics Coordination**: Ensure efficient logistics for spares, including documentation and timely delivery.
- **Reporting & Data Management**: Generate and maintain service-related reports, manage software data entry, and ensure data accuracy.

**General Responsibilities**:

- Offer and order process management.
- Handle payment collection and recovery.
- Keep all data up-to-date in the system.
- Coordinate with service engineers for installation and maintenance tasks.
- Generate service call reports and commercial sheets for spares and service charges.

**What We’re Looking For**:

- Strong organizational skills with a keen attention to detail.
- Excellent time management and problem-solving abilities.
- Proficiency in coordinating logistics and managing service engineers.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience in customer service and order processing is preferred.
- Strong communication and interpersonal skills.

**Why Join Us?**
- Be part of a dynamic and growing company in the packaging industry.
- Opportunity to take ownership of key service processes.
- Work in a supportive environment that values teamwork and customer satisfaction.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person

**Speak with the employer**
+91 8097029555